Nautilus Hyosung MS500 User manual

Operator Manual
MS500 System
V01.00.03 (2017.11.29)
© 2017 Nautilus Hyosung Inc. All Rights Reserved.

© 2017 Nautilus Hyosung Inc. All Rights Reserved. I
Revision History
Operator Manual - MS500 System
No.
Version
Date
Description of Change
Chapter
1
V01.00.00
2014/08/05
New Publication
All
2
V01.00.01
2014/12/03
Updated document throughout
All
3
V01.00.02
2015/01/02
Updated cover image & basic specification
2
4
V01.00.03
2017/11/29
Added special operation method for each functions
Note
© 2017 Nautilus Hyosung All Rights Reserved.
The content of this specification is protected by copyright laws.
2017. 11. 29. 4th Release

II © 2017 Nautilus Hyosung Inc. All Rights Reserved.
Contents
Chapter1. Preface...........................................................................................................................1-1
Purpose ........................................................................................................................................................1-1
Audience.......................................................................................................................................................1-1
Support Information......................................................................................................................................1-1
What is in This Manual .................................................................................................................................1-1
Conventions..................................................................................................................................................1-2
Safety Precautions .......................................................................................................................................1-4
Related Document ........................................................................................................................................1-6
Chapter2. Introduction ...................................................................................................................2-1
The Exterior & Inside Overview....................................................................................................................2-1
Basic Features..............................................................................................................................................2-2
Devices of MS500 ........................................................................................................................................2-3
CE (Control Electronics, PC)······························································································2-3
Power Supply ·················································································································2-4
Bill Recycle Machine (BRM)·······························································································2-5
Chapter3. For the beginning operator...........................................................................................3-1
Opening the upper front section...................................................................................................................3-1
Opening the security enclosure....................................................................................................................3-2
Opening/Closing the Security Enclosure (Security Door) ............................................................................3-3
Switching Power On .....................................................................................................................................3-8
Chapter4. Bill Recycling Machine 30 (BRM30) .............................................................................4-1
Overall Configuration....................................................................................................................................4-1
Basic Specification........................................................................................................................................4-2
Specification and Function·································································································4-2
Bill Conditions...............................................................................................................................................4-4
How to open and to close the Lower Unit.....................................................................................................4-9
How to replenish the cassette with bills......................................................................................................4-13
Extra Cassette (CST) .................................................................................................................................4-19
How to open and to close the upper unit....................................................................................................4-23
How to remove the jam...............................................................................................................................4-27
Case 1: Removing jam from the Customer Service Module····················································· 4-27
Case 2: Removing Jam from Front Transport Path································································ 4-29
Case 3: Removing Jam from Extra ···················································································· 4-30
Case 4: Removing Jam from BC······················································································· 4-31
Case 5: Removing Jam from Option ·················································································· 4-33
Case 6: Removing Jam from Middle Transport Path······························································ 4-36
Case 7: Removing Jam from Center Transport Path (Lower) of Lower Unit·································4-38
Case 8: Removing Jam from Center Transport Path (Upper) of Lower Unit ........................................4-38
Case 9: Removing Jam from Center Transport Path (Upper) of Lower Unit·································4-39
Case 10: Removing Jam from Center Transport Path (Middle) of Upper Unit ······························ 4-40
Case 11: Removing jam from cassette (RC11~RC31, RJC, CST)············································· 4-41
Notes .........................................................................................................................................Note-1

Operator Manual Chapter1. Preface
© 2017 Nautilus Hyosung Inc. All Rights Reserved. 1-1
Chapter1. Preface
Purpose
▶This manual is produced to describe how the customers operate Nautilus Hyosung’s
MS500.
This manual details how the customers replenish the notes and how they remove the
jam at the MS500.
Audience
▶Customers and staffs of Nautilus Hyosung who use and operate the MS500 in each
branches of bank.
Support Information
▶If any question or error occurs while operating MS500 in compliance with this manual,
please contact maintenance staffs of Nautilus Hyosung.
For the contact of maintenance staffs of Nautilus Hyosung, see the E-mail addresses
and telephone numbers provided separately.
What is in This Manual
▶This manual is designed to provide the operation guide for the MS500 and the detailed
description of the following:
▪Replenishing the notes
▪Emptying the notes
▪Removing the jam like the notes
▶All information described in this manual is a licensed product of Nautilus Hyosung.
Some of the information in this manual may differ according to the network processor to
be connected and may be subsequently updated by the bank’s needs or the improvement
by Nautilus Hyosung.
It is the policy of Nautilus Hyosung to improve products as new technology, components,
software, and firmware become available. Therefore Nautilus Hyosung reserves the right
to change specifications without notice.

Chapter1. Preface Operator Manual
1-2 © 2017 Nautilus Hyosung Inc. All Rights Reserved.
Conventions
▶Terminologies
In this document the terminology listed below is used as follows:
▪Customer and consumer refer to any person who transacts business through the ATM.
▪Device and unit refer to the standard and optional ATM equipment, such as monitor,
card reader, printer and dispenser.
▪Fascia refers to the entire front portion of the unit, including the portion where the
customer transacts business.
▪Module refers to a plug-in device that can be serviced or replaced.
▪Note(s) and bill(s) refer to the individual documents loaded into and dispensed from the
dispenser.
▪Servicing and maintenance refer to the supervisor, operator and technician’s tasks
performed to keep the ATM operational.
▪Screen refers to the text appearing on the customer display.
▶In this document the abbreviations listed below is used as follows:
#
Abbreviations
Description
1
AD board
Analog Digital Board
2
ADA
The American Disabilities Act
3
AP
Application Program
4
Assy
Assembly
5
BRM
Bill Recycle Machine
5-1
BC
Bill Checker
5-2
BMD
Body Module-Down (Lower Body of the Module)
5-3
BMU
Body Module-Up (Upper Body of the Module)
5-4
BRM
Bill Recycle Machine
5-5
CSM
Customer Service Module
5-6
DPC
Deposit Cassette
5-7
RC
Recycle Cassette
5-8
RJC
Reject Cassette
5-9
TE
Tape Escrow
5-10
UTC
Utility Cassette
6
BATT S/W
Battery Switch
7
CAM
Camera Unit
8
CE
Control Electronics
9
EP
Elementary Program

Operator Manual Chapter1. Preface
© 2017 Nautilus Hyosung Inc. All Rights Reserved. 1-3
#
Abbreviations
Description
10
H/W
Hardware
11
I/F
Interface
12
LCD
Liquid Crystal Display
13
OPL
Operation Panel for Customers to Operate
14
OSD board
On Screen Display Board
15
P/S
Power Supply
16
PNC
Panel Control Board
17
S/W
Switch
18
SIU
Sensor and Indications Unit
19
SP
Service Provider
20
TTU
Text Terminal Unit (OPL or SPL)

Chapter1. Preface Operator Manual
1-4 © 2017 Nautilus Hyosung Inc. All Rights Reserved.
Safety Precautions
▶Common Safety Precaution
Safety Precautions in outlined this manual provide information
on safe and proper handling of the product. Non-compliance of
the safety precautions may result in injury or damage to the
product.
This precaution symbol with sample term tells you safety
warnings during equipment handlings.
▶Please read the following instructions before operating equipment.
▪Operate equipment in the order outlined in this manual.
▪Follow precautions indicated in this manual, as well as the equipment itself.
Failure to properly address these precautions may lead to injury or damage to the
product.
▪Avoid operations not addressed in this manual.
▪If you cannot remedy system problems using the methods outlined in this manual,
please refer to contact information listed in the manual.
▪Any change or modifications in construction of this device which are not expressly
approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
<Note!>
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense.
▶CAUTION
1. To reduce the risk of fire, use only No. 26 AWG OR LARGER Telecommunication
cord
2. Risk of explosion if battery is replaced by an incorrect type.
Dispose used batteries according to the instructions.
3. For pluggable equipment, the socket-outlet shall be installed near the equipment and
shall be easily accessible.
4. The equipment is to be secured to the building structure before operation
5. A security container shall be permitted to optionally be provided with a secondary
lock, but improper use of the secondary lock feature will reduce the security level of
the ATM.

Operator Manual Chapter1. Preface
© 2017 Nautilus Hyosung Inc. All Rights Reserved. 1-5
▶Description of Precaution Symbols
Symbol
Description
Electrical Shock Warning
▪Do not remove cover. Only a maintenance engineer is allowed
to open the cover.
▪Do not touch. You may receive electric shock.
▪Make sure to turn off the power when servicing the equipment.
High Temperature Warning
▪Do not touch the equipment when it is running.
▪The equipment can get extremely hot and may cause a burn.
▪Make sure to close the cover before running the equipment.
Use Precaution when Moving
▪The equipment is heavy. Make sure at least 2 people lift or
move the equipment.
▪Do not attempt to move the equipment alone. You may be
injured from dropping the heavy equipment.
Fire Hazard
▪Place the equipment in an area away from any combustible
materials.
▪The equipment may catch on fire from overheating or short
circuit of the power supply unit.
Disassembly Warnings
▪Do not disassemble or modify the equipment unless you are a
certified engineer.
▪Contact the service center for maintenance, adjustments and
repairs.
▪Improper disassembly may cause fire or electrical shock.
Collapse Precautions
▪Do not place the equipment where the floor cannot sustain the
weight of the equipment, or on slanted or unstable surface.
▪Equipment may fall and cause injury or damage.
Unplug the Equipment
▪Stop using the equipment immediately if it smokes, emits an
unusual smell, makes abnormal sounds, or if liquids or other
foreign materials enter the equipment.
▪If the above-mentioned abnormalities occur, immediately turn
off the power, unplug the equipment and contact the service
center.
▪If you ignore these symptoms, the equipment may catch on fire
or cause electric shock.

Chapter1. Preface Operator Manual
1-6 © 2017 Nautilus Hyosung Inc. All Rights Reserved.
Related Document
▶The related documents are listed as follows. If needed, please contact staffs of our
technical support team and maintenance team.
▪Installation Manual
▪Service Manual
For the contact of maintenance staffs of Nautilus Hyosung, see the E-mail addresses
and telephone numbers provided separately.

Operator Manual Chapter2. Introduction
© 2017 Nautilus Hyosung Inc. All Rights Reserved. 2-1
Chapter2. Introduction
The Exterior & Inside Overview
►Exterior View of MS500
►Interior View of MS500
Display
Withdrawal
Slot
Upper Body
of BRM
Lower Body
of BRM
Power
Button
CE (Control
Electronics, PC)
Power
Supply
Reject Slot
Deposit
Slot

Chapter2. Introduction Operator Manual
2-2 © 2017 Nautilus Hyosung, Inc. All Rights Reserved.
Basic Features
►Important features of MS500 is highlighted in the following list:
Main Controller
CPU
Intel ATOM Baytrail
QuadCore
N2930 1.83GHz
Memory
DDR3L 4GB
Up to 8GB
Storage
2.5”, SSD 128GB
SATAType
Operating System
Windows 7 Embedded
ODD
N/A
Graphic
Intel Gen7 Intel Graphics DX
11, OGL3.2
PCI Slot
Mini PCI-E 1EA
Serial Ports
4 Ports
SATA
2 Ports
SATA2 (3.0Gb/s)
USB Ports
2 + 6 Ports
LAN
Gigabit LAN
Realtek RTL8111G-CG
Power
24V
Customer Operation
LCD Type
7” Wide TFT LCD
800 X 480
Input Method
Register type Touch Screen
USB Type
Bill Recycle Machine
Interface Type
USB 1.1(Main), USB 2.0(BC)
Shutter type
Automatic Shutter
1 Shutter / 3 Slot
Functional Architecture
6 Recycle(3 smalls, 3
normals)
/1 Reject /1 Utility Cassette
Dispense
Denomination
6 Denomination
(1, 5, 10, 20, 50, 100 USD)
6 Recycle CST
Dispense MAX
300 bills per Transaction
Method
Bundle
Deposit
Denomination
6 Denomination
(1, 5, 10, 20, 50, 100 USD)
6 Recycle CST
Method
Bundle
Control B/D
PNC
2900 PNC
Additional Function
Teller Hold Indicator
Left, Right
Door Sensor
Safety 1EA
Interface
2 USB, 1 TCP/IP, 2 RS232C,
1 DVI
Temp, Vibration Sensor
1EA

Operator Manual Chapter2. Introduction
© 2017 Nautilus Hyosung Inc. All Rights Reserved. 2-3
Devices of MS500
CE (Control Electronics, PC)
▶The Control Electronics mainly consist of a motherboard, SSD, and so on.
Basic functions of the control electronics used in this ATM is similar to that of a
personal computer you may have in your office or home with exception of a multiple
USB HUB used to communicate with several devices such as a Bill Recycle Machine.
Basic Specification of Control Electronics
•CPU: Intel ATOM Baytrail QuadCore N2930 1.83GHz
•Memory: DDR3L 4GB (Up to 8GB)
•Storage: 2.5”, SSD 128GB (SATAType)
•Operating System: Windows 7 Embedded
•Graphic: Intel Gen7 Intel Graphics DX 11, OGL3.2
•PCI Slot: Mini PCI-E 1EA
•Serial Ports: 4 Ports
•SATA: 2 Ports
•USB Ports: 2 + 6 Ports
•LAN: Gigabit LAN
•Power: 24V

Chapter2. Introduction Operator Manual
2-4 © 2017 Nautilus Hyosung, Inc. All Rights Reserved.
Power Supply
▶The power supply unit converts AC power to DC power and provides the voltage to
various modules within the system. The power supply unit allows the user to turn on/off
the system, enter power-failure mode, and perform other sequences.
Basic Specification of Control Electronics
• Main Power
- Input Voltage / Current: 100~127Vac±10% 12A
200~240Vac±10% 7.5A
- Frequency: 47~63Hz
(NORMAL:50/60Hz)
•Battery: N/A

Operator Manual Chapter2. Introduction
© 2017 Nautilus Hyosung Inc. All Rights Reserved. 2-5
Bill Recycle Machine (BRM)
▶The idea of recycling is to make the cash that is paid in during deposit transactions
available again for dispensing. This considerably lengthens the replenishment or
emptying cycles on cash-in/cash-out systems and, at the same time, the cash
holding per system can be reduced.
Basic Specification of Bill Recycle Machine
•Interface Type: USB 1.1(Main), USB 2.0(BC)
•Sutter type: Automatic Shutter (1 Shutter / 3 Slot)
•Functional Architecture: 6 Recycle(3 smalls, 3 normals)
/1 Reject /1 Utility Cassette

Operator Manual Chapter3. For the beginning operator
© 2017 Nautilus Hyosung Inc. All Rights Reserved. 3-1
Chapter3. For the beginning operator
Opening the upper front section
►How to open the upper front section
1. Open the front door with key. Then insert the key into the key hole under the upper
front section and turn it clockwise.
2. Pull the upper front and bend the bezel back as the picture below.

Chapter3. For the beginning operator Operator Manual
3-2 © 2017 Nautilus Hyosung Inc. All Rights Reserved.
Opening the security enclosure
►How to open the security enclosure
1. Open the front door with key.
2. Unlock the security door, refer to the relevant instructions detailed under “Opening/
Closing The Security Enclosure (Security Door)”
3. Turn and pull the Handle.

Operator Manual Chapter3. For the beginning operator
© 2017 Nautilus Hyosung Inc. All Rights Reserved. 3-3
Opening/Closing the Security Enclosure (Security Door)
▶The MS500 has locks for the Vault.
Security Door with Cencon
The Cencon lock is highly-secured, advanced-design lock. Even though the lock is
electromechanical, they require no wiring or batteries for opening the lock because
they are self-powered. Power is generated by turning the dial knob on the lock to the
left (counter-clockwise). After several turns of the knob, enough power is generated to
allow the microprocessor in the lock to function.
Opening and closing the Security Door
Each Cencon Lock is shipped from the factory in Shelved Mode. The One Time
Combination feature which requires a Smart Key is not available when the lock is
shelved. Instead, the Shelved Mode combination is used to open the lock without any
Smart Key. The default Factory Combination is set to 50-25-50. Practice opening the
lock in shelved mode with the default factory combination until you are comfortable
with its operation. The default combination may be changed, in which case the new
combination would be used to open the lock while in Shelved Mode. The correct
opening procedure for a shelved lock in:
1. Turn the dial to the left (CCW), using full wrist turns, until the letters “EC” (Enter
Combination) appear on the LCD.
<Note!>
If you are operating a Cencon lock and –dL appears on the display during an
operation, it indicates that you should dial Left (Counter Clockwise). The purpose is
both to give the lock additional power and to ensure the lock bolt is fully extended.
CW = Clockwise; CCW = Counter Clockwise
2. Enter the factory combination of 50-25-50 by sequentially pressing those six
buttons. The LCD will display the entered number.

Chapter3. For the beginning operator Operator Manual
3-4 © 2017 Nautilus Hyosung Inc. All Rights Reserved.
3. When the combination has been correctly entered, the LCD will read “OPr” meaning
“Open right.”
4. Turn the dial right (CW) until it stops. The lock’s bolt is now retracted and the lock is
open.
5. Turn the handle to the left (CCW) and open the security door.
<Note!>
Fix the security door using the stopper in the picture below.