Neopost IS-240 User manual

A0001644/A
11/01/2012
USER'S GUIDE
IS-240/280
FRANKING MACHINE
ORIG0538-1

A0001644/A
11/01/2012
A0001644 A - 11/01/2012
ORIG0538-4

Table of Contents
1Read this First 1
1.1 What you will Find in this Manual..............................................3
1.2 Safety Requirements.................................................................6
2Meet Your Mailing System 11
2.1 System Layout.........................................................................13
2.2 Control Panel Features ...........................................................16
2.3 Connections ............................................................................20
2.4 Power Management ................................................................22
3Processing Mail 25
3.1 The different Types of Imprint .................................................27
3.2 Preparing and Starting your Work Session.............................29
3.3 Processing [Standard] Mail .....................................................35
3.4 Printing [Received] for Incoming Mail......................................44
3.5 Settings Details .......................................................................46
3.6 Complementary Operations ....................................................60
4Money Operations 61
4.1 Overview .................................................................................63
4.2 Managing Credit ......................................................................64
4.3 Unlocking the Meter (Postal Inspection) ...............................67
5Managing Accounts and Access Rights 69
5.1 Accounting and Access Rights Overview ..............................71
5.2 Selecting an 'Account Mode '..................................................72
5.3 Guidelines to Setup Account Modes.......................................73
5.4 Selecting an 'Account Mode'...................................................77
5.5 Managing the Accounts...........................................................78
6Reports 83
6.1 Report Overview......................................................................85
6.2 Generating Reports .................................................................87
6.3 Postage Data...........................................................................89
6.4 Credit Data ..............................................................................90
6.5 Account Data...........................................................................92
6.6 System Data............................................................................95
7Online Services 101
7.1 Online Services Overview .....................................................103
7.2 Connecting to Online Services..............................................104
7.3 Uploading Statistics (Optional)..............................................108
7.4 System Online Services ........................................................109
ALPHA1_IR.book Page 1 Jeudi, 15. décembre 2011 10:20 10

8PC Meter Link Application 111
8.1 PC Meter Link Application Overview .................................... 113
8.2 Funds Management.............................................................. 115
8.3 Online Services..................................................................... 116
8.4 Support ................................................................................. 117
8.5 Configure Alerts .................................................................... 118
8.6 Maintenance ......................................................................... 119
9Configuring your Mailing System 121
9.1 Settings Overview................................................................. 123
9.2 Logging in / out as the Supervisor ........................................ 124
9.3 Changing the Display Language .......................................... 125
9.4 Adjusting the Display Contrast.............................................. 126
9.5 System Time-outs ............................................................... 127
9.6 Credit Warnings .................................................................... 130
9.7 Weighing Settings................................................................. 132
9.8 Imprint Default Settings ........................................................ 137
9.9 Job Memories ....................................................................... 140
9.10 Connection Settings.............................................................. 143
9.11 Time and Date Management ................................................ 148
10 Options and Updates 149
10.1 Options and Updates Process.............................................. 151
10.2 Using the Mailbox ................................................................. 152
10.3 Managing Options................................................................. 154
10.4 Managing Slogan s ............................................................... 156
10.5 Managing ERAs.................................................................... 158
10.6 Managing Postal Rates......................................................... 160
10.7 Updating System Software ................................................... 162
11 Maintaining your Mailing System 165
11.1 Maintaining the Ink Cartridge................................................ 167
11.2 Maintenance Processes ....................................................... 174
12 Troubleshooting 175
12.1 Weighing Problems............................................................... 177
12.2 Diagnostics and System Data .............................................. 178
13 Specifications 183
13.1 Mail Specifications ................................................................ 185
13.2 General Specifications.......................................................... 186
13.3 Weighing Platform................................................................. 187
Index 189
ALPHA1_IR.book Page 2 Jeudi, 15. décembre 2011 10:20 10

Read this First
This section contains important information about safety precautions and environ-
mental recommendations to operate your equipment in the best possible conditions.
1.1 What you will Find in this Manual..........................................3
1.2 Safety Requirements ..............................................................6
How to Disconnect your Mailing System........................................................................... 9
1Read this First
ALPHA1_IR.book Page 1 Jeudi, 15. décembre 2011 10:20 10

Read this First
2
1
ALPHA1_IR.book Page 2 Jeudi, 15. décembre 2011 10:20 10

Read this First
3
1
What you will Find in this Manual
1.1 What you will Find in this Manual
Section 1: Read this First
Make sure your have read and fully understood the safety requirements in
this section.
This section also includes a list of acronyms and symbols used in the man-
ual.
Section 2: Meet Your Mailing System
System features, Reference descriptions of elements and controls, Mail for-
mat and How to power your Mailing System on or off.
Section 3: Processing Mail
Processing mail using the Mailing System: Selecting a rate, Weighing, Print-
ing, and Processing received mail.
Section 4: Money Operations
Loading postage credit.
Section 5: Managing Accounts and Access Rights
How you can change accounts as user or set up accounts and control
access to the machine as supervisor (Varies with model).
Section 6: Reports
How you can generate and print out reports for the mailing system usage,
credit usage, account usage, etc.
Section 7: Online Services
Using your Mailing System for online postal services and connect your
machine for upgrades.
Section 8: PC Meter Link Application
Performing all the Mailing System calls to servers by using the internet con-
nection of your PC.
Section 9: Configuring your Mailing System
All the parameters of your Mailing System you can set up as User (Tempo-
rary settings) or Supervisor (Default settings).
ALPHA1_IR.book Page 3 Jeudi, 15. décembre 2011 10:20 10

Read this First
4
1
Section 10: Options and Updates
How to update/upgrade your system and the imprint elements (ERAs, slo-
gans...).
Section 11: Maintaining your Mailing System
Changing the ink cartridge and maintaining other system components.
Section 12: Troubleshooting
What to do when a problem occurs: poor printing etc.
Section 13: Specifications
Detailed capabilities of your Mailing System.
ALPHA1_IR.book Page 4 Jeudi, 15. décembre 2011 10:20 10

Read this First
5
1
Symbols
This manual uses the symbols listed below.
Glossary
This manual uses the acronyms listed below.
This symbol... Indicates...
WARNING : Indicates a human safety hazard.
ATTENTION : Brings to your attention a risk for equipment or
mail that could result from an action you may perform.
NOTE : Remark that explains different cases or specificities.
TIP : Advice to help save you time when processing your mail.
SUPERVISOR : Indicates that you have to log in as supervisor
(Using the supervisor PIN) to perform the procedure.
Postage functions of the Mailing System are not accessible in
this mode.
Acronym Description
Ascending Total Postage Used
Credit Postage Available
ERA External Return Address
ID IDentification
LAN Local Area Network: link between computers
PC Personal Computer
PIN Personal Identification Number
PSD Postal Security Device (Meter)
Tote Spent cr edit
WP Weighing Platform
ALPHA1_IR.book Page 5 Jeudi, 15. décembre 2011 10:20 10

Read this First
6
1
Safety Requirements
Power Connection
Before connection, check whether the Mailing System is suitable for external Power
Supply.
Refer to the type plates at the back of the pieces of equipment.
•Use a wall plug located near the equipment and easily accessible.
As the Power Supply cord is the equipment disconnecting device, do not route the
power cord between pieces of furniture or over sharp edges.
•Make sure there is no strain on the Power Supply cord.
•Avoid using outlets controlled by wall switches or shared by other equipment.
1.2 Safety Requirements
•To reduce the risk of fire, use only the power cord supplied with
the Mailing System.
•Do not use this product on a wet floor or near water.
•Your machine should be connected with a 19VDC - 2.6A limited
power source.
•In case of liquid spillage, disconnect the external Power Supply
from the wall plug and proceed to cleaning.
ALPHA1_IR.book Page 6 Jeudi, 15. décembre 2011 10:20 10

Read this First
7
1
Compliance
Energy Star compliance
Your mailing machine is Energy Star compliant: It helps you to save energy and
money while protecting the environment.
Environmental compliance
A program is implemented for the recycling of worn Mailing Systems and systems at
the end of their lifetime.
Contribute in a responsible way to the environmental protection by consulting your re-
tailer internet site, or by contacting him. He will inform you of the collection and
treatment processes of these systems.
CE compliance
Products presented in this guide comply to requirements of directives number 2002/
95/EC, 2006/95/EC and 2004/108/EC.
These products are compliant with EN 55022, class A.
Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to cor-
rect the interference at his own expense.
ALPHA1_IR.book Page 7 Jeudi, 15. décembre 2011 10:20 10

Read this First
8
1
General Safety
•Before using your Mailing System, thoroughly read the operating instructions.
•To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
•To avoid equipment damage, only use Neopost approved supplies (Inks, tapes,
cleaners...).
Follow the additional safety precautions below:
•Do not place lighted candles, cigarettes, cigars, etc. on the Mailing System.
•When lifting covers, wait for all parts to stop moving before placing hands near the
printhead.
•When changing internal elements (Ink, PSD...), avoid using too much force to
prevent personal injury or damaging equipment.
•To prevent overheating, do not block the equipment ventilation openings or try to
stop internal fans.
•Do not remove bolted covers as they enclose potentially hazardous parts that
should only be accessed by a Service Representative.
Environmental conditions
Your Mailing System should only be operated in the following conditions:
•Temperature range: 10°C - 40°C
•Relative humidity: 80% max. without condensation.
Weighing accuracy
The Mailing System contains moving parts.
Keep fingers, long hair, neck ties, loose clothing away from the
mail path at all times.
To obtain the best weighing results, use a solid and steady
table far from any:
•Door.
•Fan.
ALPHA1_IR.book Page 8 Jeudi, 15. décembre 2011 10:20 10

Read this First
9
1
Disconnecting your Mailing System
How to Disconnect your Mailing System
How to
Disconnect your
Mailing System
The power supply cord is the equipment disconnecting device.
1First switch the Mailing System to Sleep Mode (See How to
Switch to 'Sleep' or 'Wake' Mode
p.23 ) if there is no
emergency.
2Unplug the Power Supply from the wall plug.
Unplug the power supply cord only when the mailing machine is in
Sleep or Soft Off mode . This avoids keeping the ink cartridge in a
unprotected position where the ink may dry out and become
unusable.
ALPHA1_IR.book Page 9 Jeudi, 15. décembre 2011 10:20 10

Read this First
10
1
Telephone and LAN Connections
Analog phone (4 wires)
Network/PC LAN or Weighing Platform (8 wires)
Follow the additional precautions below:
•Avoid using equipment during an electrical storm; there may be a risk of electrical
shock from lightning.
•Do not install telephone jacks or LAN connectors in a wet location.
•Disconnect the telephone or LAN cable from the wall before removing equipment.
To prevent damage to equipment, do not mistake telephone jacks
that connect to the modem (optional) for LAN connectors that are
bigger.
To reduce the risk of fire, only connect the modem to the tele-
phone line using supplied cable (See Specifications p.183 ).
ALPHA1_IR.book Page 10 Jeudi, 15. décembre 2011 10:20 10

Meet Yo ur Mailing System
Get to know your mailing system in this section.
2.1 System Layout ...................................................................... 13
2.2 Control Panel Features......................................................... 16
2.3 Connections..........................................................................20
2.4 Power Management ............................................................22
How to Switch to 'Sleep' or 'Wake' Mode ....................................................................... 23
2Meet Your Mailing
System
ALPHA1_IR.book Page 11 Jeudi, 15. décembre 2011 10:20 10

Meet Your Mailing System
12
2
ALPHA1_IR.book Page 12 Jeudi, 15. décembre 2011 10:20 10

Meet Your Mailing System
13
2
System Layout
Main Components
2.1 System Layout
Mail Path Inserting location of envelopes for printing.
Weighing Platform Measures weight of mail pieces.
Control Panel Controls the mailing system.
Cover Allows you to access the ink cartridge.
ALPHA1_IR.book Page 13 Jeudi, 15. décembre 2011 10:20 10

Meet Your Mailing System
14
2
Inside Machine
Cover Pull the upper left side corner to open the cover.
Ink cartridge Prints the postal imprint on envelopes.
See also
Changing the Ink Cartridge p.172 .
Postal security device
(PSD) Postage meter.
ALPHA1_IR.book Page 14 Jeudi, 15. décembre 2011 10:20 10

Meet Your Mailing System
15
2
Report printer (option)
A USB printer can be directly connected to the mailing system for printing mailing-
related reports.
For more information about compatible printers that can connect
to your mailing system, please contact technical support.
ALPHA1_IR.book Page 15 Jeudi, 15. décembre 2011 10:20 10

Meet Your Mailing System
16
2
Control Panel Features
Control panel
2.2 Control Panel Features
ALPHA1_IR.book Page 16 Jeudi, 15. décembre 2011 10:20 10