Neopost ij25 User manual

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USER’S GUIDE
FRANKING MACHINE
AutoStamp
ORIG0069-01

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No part of this document may be reproduced or transmitted in
any form or by means, electronic or mechanical, for any purpose
without the express written permission of Neopost Limited.
Copyright© Neopost Limited 2001
MODEM APPROVAL REQUIREMENTS
This equipment contains a modem which has been approved in accordance with Council
Decision 98/482/EC-CTR21 for pan-European single terminal connection to the Public
Switched Telephone Network (PSTN). However, due to differences between individual PSTNs
provided in different countries, the approval does not, of itself, give an unconditional
assurance of successful operation on every PSTN network termination point.
The modem is designed to work on analogue telephone lines only
In the event of problems, you should contact your equipment supplier in the first
instance.
INSTALLATION
The mains plug on this equipment is intended to serve as the device for isolation of the
mains supply. The equipment should be installed in close proximity to easily accessible
power supply and analogue telephone sockets.
WARNING
DO NOT UNDER ANY CIRCUMSTANCES ATTEMPT TO REMOVE
THE POWER SUPPLY OR FRANKING MACHINE COVERS.
THERE ARE NO OPERATOR SERVICEABLE PARTS THEREUNDER.
Hereby, Neopost declares that this Franking Machine is in compliance with the Essential
Requirements and other provisions of Directive 1999/5/EC. A full copy of this Declaration
may be found at www.neopost.co.uk/docs/IJ25compliance.htm
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INTRODUCTION/ CONTENTS
Franking Machine User's Guide 1
INTRODUCTION
Thank you for choosing Neopost as your supplier of franking equipment. You have
made an important decision, as your will save you time and effort processing
your everyday mail.
This user guide tells you how to operate your machine, but if you are a novice
franking machine user we have included a questions and answers section (see
pages 2 - 3) about franked mail so you can enjoy the benefits of franking from the
outset.
CONTENTS
Franking Facts 2 - 3
Controls & Features 4 - 5
How do I
Frank an Envelope or Label 6 - 7
Use the Scale to get the Correct Postage 8 - 9
Select the correct Print Mode
& What can I Print? 10 - 11
Pre-Date my Mail 12
Select a Message 12
Check Meter Registers 13 - 14
Maintain the Print Quality 15
Replace an Ink Cartridge 16 - 17
Setup a Memory Function 18
Make Changes to my Machine Setup 19
Print a Machine Report 20 - 21
Add Data to my Machine Memory When
I Change a Message 22 - 23
Royal Mail has Changed their Postage Rates 22 - 23
I Move Office to Another Location 22 - 23
Add Credit to my Machine (purchase postage) 24 - 25
Setup Credifon & Service Telephone Numbers 26 - 27
Credifon Procedures 26 - 28
Quick Reference Guide 30 - 31
Display Index 32 - 35

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Questions and AnswersQuestions and Answers
Questions and AnswersQuestions and Answers
Questions and Answers
How does franking differ from stamps?
Your franking machine comprises a meter, which is a secure store of postage
credit and retains a record of the postage you use; and a printing mechanism. The
mark printed on the envelope or label represents the amount of postage required for
the item, the date and town of posting. It makes your mail look professional, and can
include an effective advertising slogan or other printed information.
Your franked mail should be banded according to service if necessary and usually enclosed
in a colour-coded mail pouch obtainable free, from the Royal Mail Sales Centre on 08457
950950. Mail must be posted on the date shown on the envelope or label.
Where can I post franked mail?
You have several choices of places to post your mail.
1. In any business post box. There are about 1000 located all over the UK,
for the location of your nearest box call the Royal Mail Sales Centre on
08457 950950.
2. In a normal posting box you have nominated to your local collecting office.
You must enclose your mail in a late-posting envelope; a small supply has been
enclosed with your machine and more can be ordered from Neopost Direct
supplies;
3. At your local Post Office Counter; or
4. At some local sorting offices;
5. By Royal Mail collection - there may be a charge for this, contact the Royal Mail
Sales Centre on 08457 950950.
What mail classes can be franked?
You can use your franking machine to send out every type of inland and international
mail including add-on services and guaranteed services (some guaranteed services will
require an extra sticker on the envelope, for example Recorded Delivery).
FRANKING FACTS
2Franking Machine User's Guide

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I have franked my mail with the wrong date, what can I do?
Your automatically changes the date each day, so the danger of franking
with the wrong date should be minimised. If, however, you have the wrong date on
your mail, simply set the franking machine to zero value and re-frank your mail on the
reverse of the envelope with the correct date.
I have franked my mail with the wrong value, what can I do?
1. If you have put too little value on the envelope, set your franking machine to a
value representing the difference between your frank and the correct postage
value. Frank this value down the front right hand edge of the envelope (or use a
label).
2. If you have franked your envelope with too much postage, don’t worry. Start
again with a new envelope, but retain the old envelope with the franked impression
clearly visible. Contact the Royal Mail Sales Centre on 08457 950950 to arrange
a refund.
Don’t I need a licence from the Royal Mail now I have a franking machine?
Neopost have applied for this licence on your behalf and you may only use the franking
machine at the address shown on the licence. Royal Mail are authorised to carry out
on-site inspections of your franking machine, and to minimise inconvenience Neopost
have arranged to have this done automatically when you recredit the machine via its
internal modem.
Why do I have to connect to Credifon every 90 days?
This allows the Royal Mail to inspect your meter and help prevent possible fraud.
FRANKING FACTS
Franking Machine User's Guide 3

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The following pages detail the Controls and Features associated with your
Franking Machine, please take the time to read them carefully.
Message Date Stamp
CONTROLS AND FEATURES
4Franking Machine User's Guide

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CONTROLS AND FEATURES
KEYBOARD
MEMORY CARD
A number of memory cards are available to enable the user to enter data into the
machine memory.
To enter data using a Memory Card, please refer
to page 22.
Message Card
Containing a message prepared to customer
requirements (please contact Neopost).
Rate Card
Available, only when used in conjunction with a scale.
When postal rates change, a new Rate Card may be
obtained from Neopost.
Town Card
In the event of an address change, a town card
containing new town data will be made available
from your Neopost Agent.
Franking Machine User's Guide 5
Ready £0.00
02/12/00
Typical Memory Card

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6Franking Machine User's Guide
INTRODUCTION
In order to achieve the best impression, your requires an even surface on which
to print, therefore on bulky or uneven items correct folding of the contents will help
considerably.
It is sometimes unavoidable that your mail will contain staples, paper clips and other
fixings. The machine will accept these, but it is recommended that the fixings are situated
at the bottom of the envelope. This will avoid the risk of damage to your printing head.
In the event that a satisfactory print cannot be achieved due to bulky contents (Max.
8 mm) the envelope should be treated as a packet and a label used.
It is recommended that the is left powered on at all times. This will assist in
maintaining print quality. In the event that you have power the machine down, please
wait for one minute after performing the last operation before removing the power.
GETTING STARTED
Set the switch on the power supply outlet to the OFF position, connect the power unit to
the power supply outlet and the other end to the D.C. input socket ( ) at the back of
the machine.
Now set the switch on the power outlet socket to ON.
When the machine is ready, the following displays will be observed:
If using the machine for the first time, the
WARNINGINSPECTIONREQDdisplay may be observed,
go to page 24 to add credit to the machine.
To Log On
To unlock the machine, enter the user PIN.
Notes: If using the machine for the first time, the Factory default user PIN is set to 1 2 3 4.
To change or disable the user PIN, please see page 19 (by disabling the user PIN,
the machine will be accessible to all user’s).
Enter PIN, e.g. 1 2 3 4
Press: .
If an incorrect PIN is entered, check PIN for accuracy and try again.
WELCOME TO IJ25
PLEASE WAIT . . LOCKED 09:01 02/12/00
Followed by
LOCKED
----
WARNING
INSPECTION REQD
FRANKING

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To Select a Postage Value
Using the numerical key pad, select the required postage value e.g. 27 pence.
Press:
YOU ARE NOW READY TO FRANK YOUR MAIL
Envelopes
Insert the envelope with the side to be printed facing upwards as illustrated.
Note: For an envelope exceeding 8mm thick, a label must be used.
Labels
For franking parcels or packets, a pre-cut self adhesive label approved by Neopost
should be used.
When feeding a label, select the postage value required and feed the label into the
machine in the same way as you would an envelope.
Take up the franked label, peel off the backing sheet and affix the label to the parcel
or packet.
To Log Off
Press:
Machine LOCKED.
FRANKING
Ready £0.27
02/12/00
LOCKED
09:02 02/12/00
Franking Machine User's Guide 7

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8Franking Machine User's Guide
FRANKING WITH WEIGHSCALE
BENEFITS OF USING A WEIGHSCALE
Used in conjunction with your , the weighscale will weigh and calculate the
correct rate and value for items up to 2kg.
Setting of values for franking is automatic.
When postal rates change, your machine may be updated by installing a Rate Card
which can be obtained from Neopost.
For information relating to the installation of new postal rates, please refer to page 22.
Weighscale Connection
Ensure that the weighscale platform is clear of any obstruction.
Connect the weighscale to the socket marked ( ), at the back of the machine.
The red light will then start flashing at the front of the weighscale.
Go to Ready mode (as detailed on page 6).
Press:
The last Mail Rate selected will be displayed:
If NO SCALE! is displayed, check scale connection
and start again. NOSCALE
{ 1st Class }
0g £0.27