Neopost ij25 User manual

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USER’S GUIDE
FRANKING MACHINE
AutoStamp
ORIG0069-01

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No part of this document may be reproduced or transmitted in
any form or by means, electronic or mechanical, for any purpose
without the express written permission of Neopost Limited.
Copyright© Neopost Limited 2001
MODEM APPROVAL REQUIREMENTS
This equipment contains a modem which has been approved in accordance with Council
Decision 98/482/EC-CTR21 for pan-European single terminal connection to the Public
Switched Telephone Network (PSTN). However, due to differences between individual PSTNs
provided in different countries, the approval does not, of itself, give an unconditional
assurance of successful operation on every PSTN network termination point.
The modem is designed to work on analogue telephone lines only
In the event of problems, you should contact your equipment supplier in the first
instance.
INSTALLATION
The mains plug on this equipment is intended to serve as the device for isolation of the
mains supply. The equipment should be installed in close proximity to easily accessible
power supply and analogue telephone sockets.
WARNING
DO NOT UNDER ANY CIRCUMSTANCES ATTEMPT TO REMOVE
THE POWER SUPPLY OR FRANKING MACHINE COVERS.
THERE ARE NO OPERATOR SERVICEABLE PARTS THEREUNDER.
Hereby, Neopost declares that this Franking Machine is in compliance with the Essential
Requirements and other provisions of Directive 1999/5/EC. A full copy of this Declaration
may be found at www.neopost.co.uk/docs/IJ25compliance.htm
ORIG0069-02

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INTRODUCTION/ CONTENTS
Franking Machine User's Guide 1
INTRODUCTION
Thank you for choosing Neopost as your supplier of franking equipment. You have
made an important decision, as your will save you time and effort processing
your everyday mail.
This user guide tells you how to operate your machine, but if you are a novice
franking machine user we have included a questions and answers section (see
pages 2 - 3) about franked mail so you can enjoy the benefits of franking from the
outset.
CONTENTS
Franking Facts 2 - 3
Controls & Features 4 - 5
How do I
Frank an Envelope or Label 6 - 7
Use the Scale to get the Correct Postage 8 - 9
Select the correct Print Mode
& What can I Print? 10 - 11
Pre-Date my Mail 12
Select a Message 12
Check Meter Registers 13 - 14
Maintain the Print Quality 15
Replace an Ink Cartridge 16 - 17
Setup a Memory Function 18
Make Changes to my Machine Setup 19
Print a Machine Report 20 - 21
Add Data to my Machine Memory When
I Change a Message 22 - 23
Royal Mail has Changed their Postage Rates 22 - 23
I Move Office to Another Location 22 - 23
Add Credit to my Machine (purchase postage) 24 - 25
Setup Credifon & Service Telephone Numbers 26 - 27
Credifon Procedures 26 - 28
Quick Reference Guide 30 - 31
Display Index 32 - 35

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Questions and AnswersQuestions and Answers
Questions and AnswersQuestions and Answers
Questions and Answers
How does franking differ from stamps?
Your franking machine comprises a meter, which is a secure store of postage
credit and retains a record of the postage you use; and a printing mechanism. The
mark printed on the envelope or label represents the amount of postage required for
the item, the date and town of posting. It makes your mail look professional, and can
include an effective advertising slogan or other printed information.
Your franked mail should be banded according to service if necessary and usually enclosed
in a colour-coded mail pouch obtainable free, from the Royal Mail Sales Centre on 08457
950950. Mail must be posted on the date shown on the envelope or label.
Where can I post franked mail?
You have several choices of places to post your mail.
1. In any business post box. There are about 1000 located all over the UK,
for the location of your nearest box call the Royal Mail Sales Centre on
08457 950950.
2. In a normal posting box you have nominated to your local collecting office.
You must enclose your mail in a late-posting envelope; a small supply has been
enclosed with your machine and more can be ordered from Neopost Direct
supplies;
3. At your local Post Office Counter; or
4. At some local sorting offices;
5. By Royal Mail collection - there may be a charge for this, contact the Royal Mail
Sales Centre on 08457 950950.
What mail classes can be franked?
You can use your franking machine to send out every type of inland and international
mail including add-on services and guaranteed services (some guaranteed services will
require an extra sticker on the envelope, for example Recorded Delivery).
FRANKING FACTS
2Franking Machine User's Guide

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I have franked my mail with the wrong date, what can I do?
Your automatically changes the date each day, so the danger of franking
with the wrong date should be minimised. If, however, you have the wrong date on
your mail, simply set the franking machine to zero value and re-frank your mail on the
reverse of the envelope with the correct date.
I have franked my mail with the wrong value, what can I do?
1. If you have put too little value on the envelope, set your franking machine to a
value representing the difference between your frank and the correct postage
value. Frank this value down the front right hand edge of the envelope (or use a
label).
2. If you have franked your envelope with too much postage, don’t worry. Start
again with a new envelope, but retain the old envelope with the franked impression
clearly visible. Contact the Royal Mail Sales Centre on 08457 950950 to arrange
a refund.
Don’t I need a licence from the Royal Mail now I have a franking machine?
Neopost have applied for this licence on your behalf and you may only use the franking
machine at the address shown on the licence. Royal Mail are authorised to carry out
on-site inspections of your franking machine, and to minimise inconvenience Neopost
have arranged to have this done automatically when you recredit the machine via its
internal modem.
Why do I have to connect to Credifon every 90 days?
This allows the Royal Mail to inspect your meter and help prevent possible fraud.
FRANKING FACTS
Franking Machine User's Guide 3

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The following pages detail the Controls and Features associated with your
Franking Machine, please take the time to read them carefully.
Message Date Stamp
CONTROLS AND FEATURES
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CONTROLS AND FEATURES
KEYBOARD
MEMORY CARD
A number of memory cards are available to enable the user to enter data into the
machine memory.
To enter data using a Memory Card, please refer
to page 22.
Message Card
Containing a message prepared to customer
requirements (please contact Neopost).
Rate Card
Available, only when used in conjunction with a scale.
When postal rates change, a new Rate Card may be
obtained from Neopost.
Town Card
In the event of an address change, a town card
containing new town data will be made available
from your Neopost Agent.
Franking Machine User's Guide 5
Ready £0.00
02/12/00
Typical Memory Card

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6Franking Machine User's Guide
INTRODUCTION
In order to achieve the best impression, your requires an even surface on which
to print, therefore on bulky or uneven items correct folding of the contents will help
considerably.
It is sometimes unavoidable that your mail will contain staples, paper clips and other
fixings. The machine will accept these, but it is recommended that the fixings are situated
at the bottom of the envelope. This will avoid the risk of damage to your printing head.
In the event that a satisfactory print cannot be achieved due to bulky contents (Max.
8 mm) the envelope should be treated as a packet and a label used.
It is recommended that the is left powered on at all times. This will assist in
maintaining print quality. In the event that you have power the machine down, please
wait for one minute after performing the last operation before removing the power.
GETTING STARTED
Set the switch on the power supply outlet to the OFF position, connect the power unit to
the power supply outlet and the other end to the D.C. input socket ( ) at the back of
the machine.
Now set the switch on the power outlet socket to ON.
When the machine is ready, the following displays will be observed:
If using the machine for the first time, the
WARNINGINSPECTIONREQDdisplay may be observed,
go to page 24 to add credit to the machine.
To Log On
To unlock the machine, enter the user PIN.
Notes: If using the machine for the first time, the Factory default user PIN is set to 1 2 3 4.
To change or disable the user PIN, please see page 19 (by disabling the user PIN,
the machine will be accessible to all user’s).
Enter PIN, e.g. 1 2 3 4
Press: .
If an incorrect PIN is entered, check PIN for accuracy and try again.
WELCOME TO IJ25
PLEASE WAIT . . LOCKED 09:01 02/12/00
Followed by
LOCKED
----
WARNING
INSPECTION REQD
FRANKING

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To Select a Postage Value
Using the numerical key pad, select the required postage value e.g. 27 pence.
Press:
YOU ARE NOW READY TO FRANK YOUR MAIL
Envelopes
Insert the envelope with the side to be printed facing upwards as illustrated.
Note: For an envelope exceeding 8mm thick, a label must be used.
Labels
For franking parcels or packets, a pre-cut self adhesive label approved by Neopost
should be used.
When feeding a label, select the postage value required and feed the label into the
machine in the same way as you would an envelope.
Take up the franked label, peel off the backing sheet and affix the label to the parcel
or packet.
To Log Off
Press:
Machine LOCKED.
FRANKING
Ready £0.27
02/12/00
LOCKED
09:02 02/12/00
Franking Machine User's Guide 7

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8Franking Machine User's Guide
FRANKING WITH WEIGHSCALE
BENEFITS OF USING A WEIGHSCALE
Used in conjunction with your , the weighscale will weigh and calculate the
correct rate and value for items up to 2kg.
Setting of values for franking is automatic.
When postal rates change, your machine may be updated by installing a Rate Card
which can be obtained from Neopost.
For information relating to the installation of new postal rates, please refer to page 22.
Weighscale Connection
Ensure that the weighscale platform is clear of any obstruction.
Connect the weighscale to the socket marked ( ), at the back of the machine.
The red light will then start flashing at the front of the weighscale.
Go to Ready mode (as detailed on page 6).
Press:
The last Mail Rate selected will be displayed:
If NO SCALE! is displayed, check scale connection
and start again. NOSCALE
{ 1st Class }
0g £0.27

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Franking Machine User's Guide 9
HOW DO I CALCULATE THE CORRECT POSTAGE?
Using the blue keys scroll (< >) to required Postage
Rate.
Note:
If the displayed weight is greater than 0g, with nothing
on the scale, the scale must be set to zero.
To Zero the scale, Press: .
Place item to be weighed on the scale, the weight
and postage will be displayed.
Press: to confirm.
or
Press to return to Ready mode with your previous
postage value selected.
YOU ARE NOW READY TO FRANK YOUR MAIL
AT THE CORRECT POSTAGE VALUE
To weigh further items repeat the procedure.
Tare Function
1. Place an empty container on the platform.
2. Press: , zero weight will now be displayed.
3. Place the filled container on the platform. The weight now displayed will be that
of the contents of the container.
4. To return to normal use, clear the scale platform and press to zero the
scale.
{2ndClass }
0g £0.19
{2ndClass }
112g £0.44
Ready £0.44
02/12/00
FRANKING WITH WEIGHSCALE
Ready £0.27
02/12/00

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PRINTING OPTIONS
WHAT CAN I PRINT?
Your is capable of operating in various modes:
In Stamp (Postage) Mode
In stamp (postage) mode, you can print postage, pre-date your mail, select a message
from eight pre-loaded messages or select one from two of your own design (when
ordered from Neopost).
In Date Only Mode
In date only mode, the following typical print may be used to
register incoming mail.
In Message Only Mode
In message only mode, you may select and print a message from
eight pre-loaded messages or select one from two of your own
design.
In Message ++
++
+ Date Mode
In message + date mode, you may select
and print a message from eight pre-loaded
messages or select one from two of your own
design as well as date received.
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PRINTING OPTIONS
Franking Machine User's Guide 11
PRINT MODE SELECTION
From Ready mode, press and using the blue
keys, scroll (< >) to the PRINT MODE display:
To change the Print Mode, press and using the blue keys scroll (< >) to the
desired mode of operation.
to confirm
to confirm
to confirm
to confirm
You will be returned to Ready mode with your desired print mode selected.
{PRINTMODE}
STAMP
PRINTMODE
{ STAMP }
PRINTMODE
{DATE ONLY }
PRINTMODE
{MESSAGEONLY}
Ready £0.27
02/12/00
Ready 02/12/00
DATE ONLY
Ready
MESSAGEONLY
PRINTMODE
{MESSAGE+DATE}
Ready 02/12/00
MESSAGE+DATE

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PRINTING OPTIONS
12 Franking Machine User's Guide
PRE-DATED MAIL
Your machine is fitted with its own calendar/clock, therefore current date setting is
automatic.
If you wish to prepare mail ahead of time it is possible to advance the posting date by
up to seven days.
To prepare your post dated mail proceed as follows.
From Ready mode, press , and using the blue
keys scroll (< >) to DATEADVANCE.
Date Advance indicator flashes and the current
date is displayed.
To advance the date, press and using the
apropriate blue key, scroll forward (>) to the required
posting date.
Confirm date advance, press ,
Machine returns to Ready mode with the advanced Post Date displayed.
MESSAGE SELECTION
To load a Message using a Memory Card, please see page 22. (It is possible to
store only two customised messages in addition to the eight pre-loaded messages)
It is normal for a Message to take a few seconds to load.
Selection
From Ready mode, press and using the blue keys scroll (< >) to the
MESSAGES display.
Current Message (if selected) is displayed.
To change the Message, press and using the blue keys scroll (< >) to the
desired Message:
To confirm your selection press , the machine
will return to Ready Mode with the new Message
loaded.
DATEADVANCE
{01/02/00 }
{MESSAGES}
Neopost
MESSAGES
{ URGENT }
{DATEADVANCE}
02/12/00

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METER REGISTERS
METER REGISTERS
Your franking machine is equipped with a series of electronic registers to monitor
franking transactions. These registers may be displayed as follows. (All register
values displayed are typical).
Selection
To select a Meter Register, from Ready mode,
Press ,
Using the blue keys (< >), the following registers may be checked:
Credit Register
The Credit Register will display the postage remaining
(How much money I have left).
Total Register
The Total Register will display the total postage spent
to date (How much money I have spent on postage to
date).
Items Counter
The Items Counter will display the total number of
items with a valid postage amount printed to date.
To return to Ready mode from any Meter Register
display, press .
{RECREDIT? }
£478.64
{ CREDIT }
£478.64
{ TOTAL }
£221.36
{ ITEMS }
579
Franking Machine User's Guide 13
Ready £0.27
02/12/00

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METER REGISTERS
14 Franking Machine User's Guide
Additional Registers
Low credit Warning
When machine credit falls below or equal to the low credit level, the display will
alternate between Ready and LOW CREDIT. (To program or change the low
credit level, please see page 19).
Insufficient Credit
When the value selected exceeds the available credit, franking will be inhibited
and the ADD CREDIT warning will be displayed.
Low Ink
When the ink cartridge requires replacing, the display will alternate between
Ready and LOW INK.
To allow completion of batch, a further 100 franking operations are available, after
which the ink cartridge MUST be changed (see pages 16 - 17).
Warning No Ink
When the WARNING NO INK display is observed
change the Ink Cartridge.
Note: When this display is observed, the machine
will not operate untill a new Ink Cartridge is fitted
(see pages 16 - 17).
High Value OK?
The HIGH VALUE OK? display will be observed if you
have entered a postage amount greater than the high
level limit (refer to page 19).
To accept the higher postage amount, press to confirm.
Otherwise press to cancel.
LOW CREDIT
£0.31
ADDCREDIT
LOW INK
WARNING
NOINK
Ready £0.31
02/12/00
Ready £0.31
02/12/00
HIGH VALUE OK?
£1.50

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MAINTAINING PRINT QUALITY
Franking Machine User's Guide 15
Note: to provide optimum postal quality impressions and to protect the
printed proof of payment, the cartridge life is limited to 1 year
Under normal operating conditions, your franking machine will produce
excellent quality prints.
However, if lines are missing from the stamp, it will be necessary to clean the print-head.
From Ready mode press the key. Then using the
blue keys scroll (< >) to the following display:
Press to confirm.
Next, using the blue keys scroll (< >) to:
Press to confirm.
The following display will be observed:
On completion of the cleaning process the display
will return to the CARTRIDGE CLEAN display.
Next, using the blue keys scroll (< >) to:
Press to confirm.
After a short period you will be asked to produce a
test print.
Pass a blank envelope or card through the machine.
All horizontal lines must be clear and present. To set
the alignment, enter the number that provides the
straightest vertical line (for the example above:- line 5).
Press to return to Ready mode.
If horizontal lines still missing, repeat the cleaning and
test print process a second and/or third time, if this process fails to restore print
quality, fit a new ink cartridge as detailed on pages 16 - 17.
{CARTRIDGE}
CARTRIDGE
{
CLEAN
}
PLEASE WAIT...
CARTRIDGE
{TESTPRINT}
ALIGNMENT
5
INSERTITEM

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REPLACING AN INK CARTRIDGE*
16 Franking Machine User's Guide
Important Note : If the machine is to be returned for any reason,
please remove and retain the ink cartridge.
From Ready mode, press the key. Then using
the blue keys scroll (< >) to the following display:
Press to confirm.
Next, using the blue keys scroll (< >) to:
Press to confirm.
The following display will be observed:
Open the machine top cover (to gain access to the print head).
Open the Blue Latch.
{CARTRIDGE}
CARTRIDGE
{
REMOVE
}
CARTRIDGE
INSTALL?
*Maximumcartridge capacity: 2500 imprints

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REPLACING AN INK CARTRIDGE
Franking Machine User's Guide 17
Carefully withdraw the used cartridge and discard.
Remove the new cartridge from its packaging
and peel off the Blue tape seal that protects
the print head.
Place the new cartridge into its holder as
illustrated, close the blue latch and press
gently until it locks the cartridge in place.
Close the top cover and press:
The following display will now be observed
Notes:
The ink charging process may take a short while to complete, during this time the
machine may produce some mechanical sounds, this is normal.
Once installed, do not open the latch again until you need to fit a new cartridge.
If the ink cartridge is not installed properly the machine will not work.
You will be prompted to produce a test print:
Insert a blank envelope or card to make a test print
The following display will now be observed:
Now enter the number that corresponds to the
straightest vertical line (for the example above: - line 5).
Press to return to Ready mode.
INSERTITEM
ALIGNMENT
5
PLEASE WAIT...

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MEMORY SETTINGS
18 Franking Machine User's Guide
INTRODUCTION
Your has two memory locations that can store commonly used print
combinations. To programme a commonly used print combination proceed as for the
following example:
Programming a Function
First select the required message (see Message
Selection on page 12).
Then select the required postage value (see page
7).
Next select the print mode required (see page 11).
Press and Hold for at least five seconds.
Press the memory location key or as
required.
Press to confirm.
If the selected memory location has a previously
programmed function, the following display will be
observed.
To replace a memory program, press
If you do not wish to replace the memory program,
press and start again.
Recall a Memory Function
To recall a memory function, press and release .
Select a memory function by pressing key or as appropriate.
or
Press to confirm.
MEMORYSAVE
{2}
Ready £0.27
02/12/00
REPLACEMEMORY?
2
MEMORYRECALL
{ 1 }MEMORYRECALL { 2 }