Neopost IJ45 User manual

IJ35-0024-1/A
4128500V/B
01/02/2006
1
WARNING!
Do not under any circumstances attempt to remove the machine
covers or attempt to repair the IJ35/45. There are no operator
serviceable parts thereunder.
The IJ35/45 product is licensed for use under the conditions of P.O.
Authority. This license is issued subject to the product being secure
at all times. Any removal of covers or dis-assembly of the product
will result in the license being revoked and may result in P.O.
Authority requesting Neopost to remove the product from use.
The ink cartridge system used within the IJ35/45 contains P.O.
Authority approved ink. This cartridge should not be tampered with
in any way or the use of non approved inks be undertaken. This will
breach any P.O. Authority licence agreement on the product and
may result in P.O. Authority requesting Neopost to remove the
product from use.
EC DIRECTIVE 1999/5/EC
Neopost declares that this Franking Machine is in compliance with
the Essential Requirements and other provisions of Directive
1999/5/EC. A full copy of this Declaration may be found at
www.neopost.co.uk/docs/IJ35Compliance.htm
MODEM APPROVAL REQUIREMENTS
This equipment contains a modem which has been approved in
accordance with Council Decision 98/482/WC-CTR21 for pan-
European single terminal connection to the Public Switched
Telephone Network (PSTN). However, due to differences between
individual PSTNs provided in different countries, the approval
does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point.
The modem is designed to work on analogue telephone lines only.
In the event of problems, you should contact your equipment
supplier in the first instance.

2
IJ35-0024-2/A
4128500V/B
01/02/2006
INSTALLATION
The mains plug on this equipment is intended to serve as the device
for isolation of the mains supply. The equipment should be installed
in close proximity to easily accessible power supply and telephone
sockets.
WARNING: FOR SAFETY THIS EQUIPMENT MUST BE
EARTHED
The IJ35 and IJ45 Franking Machines have been designed to meet
the safety requirements of IEC EN60950. The peripheral interfaces
meet the SELV requirements of that standard, therefore in order to
maintain the level of safety provided by the IJ35 and IJ45, the
interface of any equipment connected to the IJ35 and IJ45 interfa-
ces must also meet the SELV requirements of IEC EN 60950.
No part of this document may be reproduced or transmitted in any
form or by means, electronic or mechanical, for any purpose without
the express written permission of Neopost Limited.
Copyright© Neopost 2004

IJ35-0024-3/A
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01/02/2006
3
Copyright © Neopost 2004
INTRODUCTION
Congratulations on choosing the Neopost IJ35/45 franking system.
The IJ35/45 is the result of the expertise and innovative capabilities
of the worldwide Neopost group and, using ink jet technology, it will
integrate into your working environment to enhance your mail
processing operation.
The IJ35/45 has many capabilities that will be important to your
business:
As well as being productive (up to 5400 items per hour), the IJ35/
45 is designed to be a user friendly machine that can fit into any
working environment with its innovative and attractive design,
simple user settings and very low noise level. The high volume
capacity and sealed inker makes it easy and safe to handle, and
the user interface is particularly clear with a graphic interface and
5 memories to store favourite jobs.
The IJ35/45 is adaptable and as such can handle many different
types of mail up to 10mm thick. The optional feeder can be used
to process, in a continuous cycle, items of sizes ranging from DL
to C4 and up to 6 mm thickness. For thicker mail items or
packages, adhesive labels can be automatically dispensed.
The IJ35/45 is connectable. It can exchange data with Neopost
scales and RS232 serial printers in order to provide optimal mail
processing and reporting.
Finally, the IJ35/45is a unique communicationtoolfor yourcompany.
Its high quality printing combined with its integrated library of
message/slogans, mini dies and free format text will afford you
extra tools to enhance your company’s image and the impact of
your mail.

4
IJ35-0024-4/A
4128500V/B
01/02/2006
WARNING!
It is the responsibility of the User to ensure that all franked
impressions taken from this machine clearly print the postal
mark.
The postal mark comprises: the postage amount plus the
date and place of posting, and may also include a slogan
(advert) die impression.
The use or re-use of cartridges that are filled with non-approved ink
(non-Neopost ink), is strictly prohibited and will invalidate any
warranty and / or service contract that is offered by your supplier. It
may also invalidate your licence to use any franking machine
granted by your national postal authority.
The use of a Neopost ink cartridge in any unlicensed machine or
other printing device is strictly prohibited and will invalidated any
warranty and / or service contract that is offered by your supplier. It
may also invalidate your licence to use any franking machine
granted by your national postal authority.
The disassembly of this licensed franking machine by any non-
authorised person is strictly prohibited and will invalidate any
warranty and / or service contract that is offered by your supplier. It
may also invalidate your licence to use any franking machine
granted by your national postal authority.

IJ35-0024-5/A
4128500V/B
01/02/2006
5
CONTENTS
1. GENERAL SPECIFICATIONS ...............................................9
2. INSTALLATION ..................................................................... 10
2.1 Introduction ............................................................. 10
2.2 Franking machine ................................................... 11
2.2.1 Attach the Platform Infill to the Hand Feed
Platform ......................................................... 11
2.2.2 Attach the Platform Infill to the Autofeed
(Option).......................................................... 11
2.2.3 Attach the IJ35/45 to the Hand Feed Platform
or Autofeed .................................................... 12
2.2.4 Attach the Weigh Platform & Support (Option) 12
2.2.5 Machine Connections .................................... 13
2.2.5 Machine Connections (continued) .................. 14
2.2.6 Position Receiving Tray.................................. 15
2.2.7 Fill the Label Hopper ...................................... 15
3. CONTROLS AND FEATURES ............................................ 16
3.1 Introduction ............................................................. 16
3.2 Machine ................................................................. 17
3.2.1 Display Panel................................................. 19
3.2.2 Function Keys ................................................ 20
4. FRANKING YOUR MAIL ...................................................... 21
4.1 Introduction ............................................................. 21
4.2 Getting started ........................................................ 22
4.2.1 Log On (Entering User Mode) ........................ 22
4.2.2 Departmental Operation ................................. 23
4.2.3 How To Select a Postage Value ..................... 24
4.2.4 Low Credit (for machine with credit
downloaded by a Server) ............................... 25
4.2.5 Insufficient Credit (for machine with credit
downloaded by a Server) ............................... 25

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IJ35-0024-6/A
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4.2.6 High Value Selection ...................................... 26
4.2.7 Franking an Envelope .................................... 27
4.2.8 To Change a Department ............................... 27
4.2.9 To Log Off ...................................................... 28
5. FRANKING WITH AUTOFEED ............................................ 29
6. FRANKING LABELS ............................................................ 31
6.1 Filling the Label Dispenser ..................................... 31
6.2 Printing a Label ...................................................... 32
7. FRANKING WITH WEIGH PLATFORM ...............................34
7.1 Weigh Platform Preparation ................................... 34
7.2 How do I calculate the correct postage and rate? .... 35
8. PRINTING OPTIONS ........................................................... 38
8.1 What can I print? ..................................................... 38
8.2 Print mode selection (depending
of P.O. Specification) .............................................. 39
8.3 Modifying the imprint .............................................. 40
8.3.1 Choosing a Slogan, Mini Die or Text............... 40
8.3.2 Date Advance (for Pre Dated Mail) in
accordance with P.O.Specification ................. 41
9. MAINTAINING PRINT QUALITY.......................................... 43
9.1 Cleaning the Ink Cartridge ...................................... 43
9.2 Making a Test Print ................................................. 44
9.3 Low Ink ................................................................... 45
9.4 No Ink ..................................................................... 45
9.5 Replacing an Ink Cartridge ..................................... 46
10. METER REGISTERS ........................................................... 49
10.1 Selection ................................................................ 49
10.2 Printing a Register .................................................. 50
10.3 Printing with External Printer ................................... 51

IJ35-0024-7/A
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7
11. CLEARING MAIL PATH ........................................................ 52
12. SERVER RECREDITING ..................................................... 53
12.1 Remote credit setting (for machine with Server
Connection) ............................................................ 53
12.2 ‘INSPECTION DUE - RECREDIT’ Call Server
Procedure .............................................................. 55
12.3 Unused or Spoilt Impressions ................................. 56
12.4 Application for a new Credit PIN ............................. 56
13. MEMORY FUNCTIONS ....................................................... 57
13.1 Saving a Memory Function ..................................... 57
13.2 Recalling a Memory Function .................................. 58
14. SUPERVISOR SETTINGS ................................................... 59
14.1 Introduction ............................................................. 59
14.2 Entry to supervisor mode ........................................ 60
14.3 Security & Dept ...................................................... 61
14.3.1 Changing the User PIN ............................. 63
14.3.2 Setting the User Status .................................. 63
14.3.3 To Assign a Department ................................. 64
14.4 IJ35/45 machine setup menu .................................. 68
14.5 Texts ....................................................................... 75
14.6 Memory Cards ....................................................... 77
14.6.1 How To Load Data Using a Memory Card ...... 77
14.6.2 How To Replace Data Using a Memory Card . 78
14.7 Reports .................................................................. 79
14.7.1 Typical Reports .............................................. 79
14.7.2 Printing a Report ............................................ 79
14.7.3 Setting the Report Destination ....................... 81
14.7.4 Printing with External Printer ........................... 81
15. TROUBLE SHOOTING ....................................................... 83
15.1 Clearing a mail jam from the autofeeder ................. 85
15.2 Clearing error messages ........................................ 85
17. QUICK REFERENCE GUIDE .............................................. 86

8
IJ35-0024-8/A
4128500V/B
01/02/2006

IJ35-0024-9/A
4128500V/B
01/02/2006
9General specifications
IJ35 IJ45
Speed (Items/hr) 3,600 5,400
Thickness (mm) - Automatic 6 6
- Manual 10 10
Printer Type Ink Jet Ink Jet
Automatic Label Dispenser Yes Yes
Automatic Feeder Optional Optional
Weigh Platform (2kg) Optional Optional
Scale Interface Optional Optional
Cost Centre Accounting 35 45
Job Memories 5 5
Preloaded Mini-dies 8 8
Slogans 10 10
Texts 5 5
Information Printout Yes Yes
(on labels or RS232 Serial Printers)
Recrediting Method Server only Server only
Dimensions - Franking Machine 265 x 360 x250mm
(w x d x h)
- Autofeed 325 x 240 x 250mm
- Feed - platform 120 x 240 x 160mm
Envelope Size DL to C4 DL to C4
1. GENERAL SPECIFICATIONS

10
IJ35-0024-10/A
4128500V/B
01/02/2006
Installation
2. INSTALLATION
2.1 Introduction
Your IJ35/45 should be installed on a flat horizontal surface
adjacent to easily accessible power and telephone line outlets.
Allow sufficient free space as follows:
- above the machine to enable opening of the covers.
- at the rear of the machine for cooling.
The power plug on this equipment is intended to serve as the
device for isolation of the mains supply, where possible it is
advisable to connect to a switched power outlet.
Please do not connect your IJ35/45 Franking Machine to the
power outlet until you have attached the accessories.

IJ35-0024-11/A
4128500V/B
01/02/2006
11Installation
2.2 Franking machine
2.2.1 Attach the Platform Infill to the Hand Feed
Platform
When attaching the Platform Infill to the Hand Feed Platform,
ensure that the Tabs and Slots interlock as illustrated.
2.2.2 Attach the Platform Infill to the Autofeed (Option)
If an Autofeed is to be fitted, first attach the Platform Infill to the
Autofeed ensuring that the slots on the Autofeed fit tightly over the
tabs on the Infill Platform as illustrated.

12
IJ35-0024-12/A
4128500V/B
01/02/2006
Installation
2.2.3 Attach the IJ35/45 to the Hand Feed Platform or
Autofeed
Lower the IJ35/45 into position so that the slots fit over the tabs as
illustrated.
2.2.4 Attach the Weigh Platform & Support (Option)
Sufficient cable has been provided with your weigh platform to
enable the unit to be placed on the desk adjacent to the franking
machine if this is preferred.
For machine mounting, position the weigh platform on its support.
Excess cable can be loosely coiled under the support.
Position the Support Platform so that the pins on the underside
mate with the locating points on the rear casing of the IJ35/45.

IJ35-0024-13/A
4128500V/B
01/02/2006
13Installation
2.2.5 Machine Connections
Weigh Platform/Scale Connection (Option)
Autofeed Connection (Option)

14
IJ35-0024-14/A
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Installation
2.2.5 Machine Connections (continued)
Telephone Connection
Power Cord Connection

IJ35-0024-15/A
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15Installation
2.2.6 Position Receiving Tray
2.2.7 Fill the Label Hopper
Tab Printing
Surface

16
IJ35-0024-16/A
4128500V/B
01/02/2006
Controls and features
3. CONTROLS AND FEATURES
3.1 Introduction
The following pages detail the Controls and Features associated
with your IJ35/45 Franking Machine, please take the time to read
them carefully.

IJ35-0024-17/A
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01/02/2006
17Controls and features
3.2 Machine
1. Display presents a visual indication of
the machine set up andstatus.
2. Soft Keys keys with functions as depicted
on the display.
3. NumericalKeypad & enables the operator to access
Function Keys user functions.
4. Start/Stop Button used to Start/Stop the Machine.
5. Envelope Guide adjustable envelope guide.
6. Side Guide adjustable envelope guide.
7. Receiving Tray collects franked mail.
8. Precut Label Dispenser holds up to 50 labels.
9. Label Release Lever release to fill the Precut Label Dis
penser.
10. Blanking Unit platform infill.
11. Memory Card Reader used to load new postage rate and
customer data.
12. Ink Cartridge Ink Cartridge/Printing Head.
13. Power Input 220 - 240V AC 50Hz input.
14. Accessory Port connection for printer etc.
15. Weigh Platform connection for weigh platform or
Connection external scale.
16. Autofeed Connector connection for Autofeed Unit.
17. Telephone Socket enables connection to Server
Recrediting Centre if required by
P.O. Authority.
18. Meter Cover may be removed to allow access
to meter.

18
IJ35-0024-18/A
4128500V/B
01/02/2006
Controls and features
Franking Machine
Weigh Platform and Support (optional)
Automatic Feeder
(Optional)
8
3 21
Feed
Platform
10
18
4
11
12
12
56
9
17
16
15
14
13
7

IJ35-0024-19/A
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01/02/2006
19Controls and features
3.2.1 Display Panel
Text Message Slogan Message Mini Die (1) Date Postage Value
Low Credit Ink Level Total Credit
Indicator Indicator
Department
In Use
Soft Keys
Function Keys Numerical Keypad
Clear Key Confirmation Key
Envelope/Label Feed
Start/Stop Button
7 8 9
456
1 2 3
0
COK
MMENU
START
STOP
LOW CREDIT
LOW INK
50.00
MARKETING
DEPT IMPRINT
15/01/2002
MODE
0.00
A
C
B
(1) : not applicable in Ireland

20
IJ35-0024-20/A
4128500V/B
01/02/2006
Controls and features
3.2.2 Function Keys
Job Memory Key : Storing and recalling memorised jobs.
(please refer to Memory functions)
Label Key : Label mode selection.
(please refer to Printing labels)
Menu Key : Access to Function Menu.
Lock : Return to Standby/Locking.
Funds Key : Access to Recredit.Server centre if
required by P.O. Authority.
(please refer to Adding postage)
Weigh Platform Key : Weigh Platform Mode Selection.
(please refer to Printing with weigh
platform)