EVBox Elvi User manual

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Let's get started.

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1. Introduction 3
1.1. Scope of the document 3
1.2. Symbols used in this manual 3
1.3. Certification and compliance 4
1.4. Product classification 5
2. IMPORTANT SAFETY INSTRUCTIONS 6
2.1. INSTRUCTIONS PERTAINING TO RISK OF FIRE OR ELECTRIC SHOCK 6
2.2. GENERAL SAFETY INSTRUCTIONS 8
2.3. MOVING AND STORAGE PRECAUTIONS 9
3. Product features 10
3.1. Description 10
3.2. Dimensions 11
3.3. Technical specifications 11
3.4. Delivered components 12
4. INSTALLATION INSTRUCTIONS 14
4.1. Prepare for installation 14
4.1.1. Plan for installation 14
4.1.2. Tools and material required 15
4.1.3. Power supply requirements 15
4.1.4. Using Wi-Fi (Hub only) 16
4.1.5. Smart Charging (optional) 16
4.1.6. Hub-Satellite installations (optional) 17
4.2. Unpacking 17
4.3. Install the wall dock 18
4.4. Install the station 20
4.5. Commissioning 20
4.5.1. Register the charging station with CMP (optional) 20
4.5.2. EVBox Connect app 20
4.5.3. Pairing 21
4.5.4. Configure the installer mode settings 21
4.5.5. Configure the user settings 22
4.5.6. Configure a Hub-Satellite installation 23
EN
1

5. OPERATING INSTRUCTIONS 24
5.1. Charge with the charging station 24
5.1.1. Start and stop a charging session 24
5.1.2. LED indicator ring 24
5.2. Troubleshooting 26
6. MAINTENANCE INSTRUCTIONS 28
6.1. Maintenance by user 28
6.2. Maintenance by qualified electrician 28
6.2.1. Remove the station 28
6.2.2. Replace the charging cable 29
6.2.3. Replace the fuse 29
7. DECOMMISSIONING 30
8. Appendix 31
8.1. Glossary 31
8.2. Disclaimer 31
EN
2

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Thank you for choosing this EVBox Elvi. This Installation and User Manual tells you how to install and
use the station. You must carefully read the safety information before you start.
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Keep this manual for the entire life cycle of the EVBox Elvi.
This manual is intended exclusively for qualified personnel who can assess the work and identify
potential danger.
This manual comprises two parts:
• Manual Part A - This part contains the instructions.
• Manual Part B - This part contains the illustrations for the instructions.
You must read both parts of the manual.
All EVBox manuals can be downloaded from www.evbox.com/manuals.
2021 EVBox Manufacturing B.V. - all rights reserved. No part of this document may be modified,
reproduced, processed, or distributed in any form or by any means, without the prior written
permission of EVBox.
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Indicates an imminently hazardous situation with a high risk level which, if
the danger is not avoided, will cause death or serious injury.
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Indicates a potentially hazardous situation with moderate risk level which,
if the warning is not obeyed, can cause death or serious injury.
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Indicates a potentially hazardous situation with a medium risk level which,
if the caution is not obeyed, may cause minor or moderate injury or
damage to the equipment.
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Notes contain helpful suggestions or references to information not
contained in this manual.
This symbol indicates that the illustrations corresponding to the indicated
chapter are to be found in Manual Part B.
1., a. or i. Action to be followed in the stated order.
1. Introduction EN
3

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This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause undesired
operation.
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Changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate this equipment.
7<.: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
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This equipment should be installed and operated with a minimum distance of 20 cm (8 in)
between the radiator and any part of the human body.
US contact information:
1930 Innovation Way,
Suite 200,
Libertyville,
IL 60048, USA
www.evbox.com
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This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions:
(1) this device may not cause interference.
(2) this device must accept any interference, including interference that may cause undesired operation
of the device.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type
and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential
EN 1. Introduction
4

radio interference to other users, the antenna type and its gain should be so chosen that the equivalent
isotopically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
This equipment complies with the ICES RF radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20 cm (8 in)
between the radiator and any part of the human body.
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This device, when operated in the band 5.150–5.250 GHz, is only for indoor use to reduce the
potential for harmful interference to co-channel mobile satellite systems.
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While single-family residential installations do not have complex parking requirements, commercial,
public and multi-unit residential installation have additional parking considerations that include
Americans with Disabilities Act (ADA) accessible Electric Vehicle Charging Stations (EVCS) spaces and
meeting the minimum requirements for spaces in parking lots and facilities. EVCS site hosts often
experience challenges in providing ADA accessible EVCS spaces in addition to standard EVCS spaces
while maintaining the minimum requirements for parking. Consideration of the available parking is
important for residents as well as employers and employees. Installing charging stations in unassigned
spaces or common areas for availability to all residents at MUDs requires compliance with ADA
accessibility regulations. Please check with your State and Local government agencies to understand
and implement the necessary accommodations for people with disabilities.
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The charging station has been UL-certified by the manufacturer and bears the
UL logo for USA and Canada. The relevant declaration of conformity may be
obtained from the manufacturer.
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Power supply input EV supply equipment permanently connected to AC
supply network.
Power supply output AC EV supply equipment.
Normal environmental conditions Outdoor use.
Access Equipment for locations with unrestricted access.
Mounting method Stationary equipment, wall-mounted or pole-mounted.
Protection against electric shock Class 1 equipment.
Charging modes Level 2.
1. Introduction EN
5

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Read these instructions before you install this product. SAVE THESE INSTRUCTIONS.
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When using electric products, basic precautions should always be followed, including the
following:
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Not following the installation and user instructions given in this manual will result in the risk of
electric shock, which will cause severe injury or death.
• Read this manual before installing or using the charging station.
• If you are unsure about how to install or use the charging station after reading this manual,
contact your reseller for more information
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Installation, servicing, repair and relocation of this charging station by a non-qualified person will
result in the risk of electric shock, which will cause severe injury or death.
• Only a qualified electrician is permitted to install, service, repair and relocate the charging
station.
• The user must not attempt to service or repair the charging station as it does not contain
user-serviceable parts.
• Local regulations may be applicable and may vary depending on your region / country of
use. The qualified electrician must always ensure that the charging station is installed
according to the local regulations.
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Working on electric installations without proper precautions will result in the risk of electric
shock, which will cause severe injury or death.
• Switch off input power before installing the charging station. Keep the power off until the
charging station is fully installed and secure.
• Do not switch on the charging station if it is not fully installed or not secure.
• Do not install a the charging station that is faulty or has a noticeable issue.
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Operating the charging station when it indicates an error state, or when the charging station or
the charging cable have cracks, show extensive wear, or other physical damage, will result in the
risk of electric shock, which will cause severe injury or death.
• Do not operate the charging station if the enclosure or an EV connector is broken, cracked,
open, or shows any other indication of damage.
• Do not operate the charging station if a charging cable is frayed, has broken insulation, or
shows any other indication of damage.
• In the event of danger and/or an accident, a qualified electrician must immediately
disconnect the electrical supply from the charging station.
EN 2. IMPORTANT SAFETY INSTRUCTIONS
6

• Contact your installer if you suspect that the charging station is damaged.
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Some electric vehicles release hazardous or explosive gasses when charging which will result in
the risk of explosion, which will cause severe injury or death.
• Refer to your vehicle user manual to check if your vehicle releases hazardous or explosive
gases when charging.
• Follow the instructions given in the vehicle user manual before choosing the location of the
charging station.
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Extensive exposure of the charging station to water or handling the charging station with wet
hands will result in the risk of electric shock, which will cause severe injury or death.
• Do not direct powerful jets of water toward or onto the charging station.
• Never operate the charging station with wet hands.
• Do not put the charging plug into any liquid.
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Service replaceable fuses:
• Disconnect power at the power supply cabinet before replacing the fuse.
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Installing the charging station during wet environmental conditions (for example rain or fog) can
result in the risk of electric shock and damage to the product, which can cause severe injuries or
death.
• Do not install or open the charging station during wet environmental conditions (for
example rain or fog).
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Using a damaged charging station or a damaged charging cable may expose the user to electric
components and result in the risk of electric shock, which may cause injury or death.
• Make sure that the charging station, the charging cable, and the charging plug are free of
damage before starting a charging session.
• Make sure that the contact area of the charging plug is free from dirt and moisture before
starting a charging session.
• Make sure that the charging cable is positioned so that it will not be stepped on, tripped
over, driven over or otherwise subjected to excessive force or damage. Where applicable,
make sure that the charging cable is correctly stowed when it is not in use, making sure that
the charging plug does not touch the ground.
• Only pull on the charging plug hand grip and never on the charging cable itself.
• Keep the charge plug away from heat sources, dirt or water.
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Using adapters, conversion adapters or cord extensions with the charging station may result in
technical incompatibilities and can result in damage to the charging station, which will cause
injury or death.
2. IMPORTANT SAFETY INSTRUCTIONS EN
7

• Use this charging station to charge compatible electric vehicles only. Refer to the charging
station specifications in this manual for details.
• Refer to your vehicle user manual to check if your vehicle is compatible.
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Exposure of the charging station or the charging cable to heat or flammable substances can
result in damage to the charging station, which will cause injury or death.
• Make sure that the charging station or the charging cable never come into contact with
heat.
• Do not use explosive or readily flammable substances near the charging station.
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Using the charging station under conditions not specified in this manual may result in damage to
the charging station, which may cause injury or death.
• Only use the charging station under the specified operating conditions in this manual.
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Charging a vehicle with the charging cable not completely unwound may result in overheating of
the cable, which can damage the charging station.
• Before you charge the vehicle make sure that the charging cable is completely unwound
and has no overlapping loops.
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Putting fingers into or leaving other objects inside the plug port (for example, during cleaning)
may cause injury or can damage the charging station.
• Do not put your fingers into the plug port.
• Do not leave objects inside the plug port.
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The use of devices with (electro) magnetic properties in the vicinity of the charging station may
damage the charging station and affect its operation.
• Keep and use (electro) magnetic devices at a safe distance from the charging station.
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Not taking precautions against ESD (Electrostatic discharge) can damage electronic components
in the charging station.
• Take the necessary precautions against ESD before touching electronic components.
&%! 
Improper usage of the charging station may result in damage to the charging station, which may
cause injury or death.
• Read and understand this manual before installing or using the charging station.
EN 2. IMPORTANT SAFETY INSTRUCTIONS
8

• Do not allow children to operate the charging station. Adult supervision is required when
children are near a charging station that is in use.
• Do not put fingers into the electric vehicle connector.
&%! 
Using adapters, conversion adapters or cord extensions with the charging station may result in
technical incompatibilities and can result in damage to the charging station, and thus cause
injuries or death.
• Use this charging station to charge Level 2 compatible electric vehicles only.
• Refer to the vehicle user manual to check if the vehicle is compatible.
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To reduce the risk of fire, connect only to a circuit provided with 40 amperes maximum branch
circuit overcurrent protection in accordance with the ANSI/NFPA 70 National Electrical Code
and/or CSA C22.1 - 15 Canadian Electrical Code, Part 1.
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This product must be connected to a grounded, metal, permanent wiring system, or an
equipment-grounding conductor must be run with the circuit conductors and connected to the
equipment grounding terminal on the product.
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Use 8 AWG copper wire rated at 75°C (167°F) only.
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Obey the following guidelines when moving and storing the charging station:
• Never lift the charging station using its charging cable.
• Disconnect input power before removing the charging station for storage or relocation.
• Only transport and store the charging station in its original packaging. No liability can be accepted
for damage incurred when the product is transported in non-standard packaging.
• Store the charging station in a dry environment in the temperature and humidity ranges given in
the specifications.
2. IMPORTANT SAFETY INSTRUCTIONS EN
9

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The wall dock connects to the power supply and it contains the electrical components.
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The station can either be a Hub station or a Satellite station, and in any installation there must be
one Hub charging station (see Hub-Satellite installations (optional) on page 17). Up to 10 Satellite
charging stations can connect to the Hub charging station.
◦A Hub station includes the charge card reader, LED ring, Wi-Fi module, optional RF module,
Bluetooth module, optional cellular modem, optional smart charging module, and charging
cable connection.
◦A Satellite station includes the charge card reader, LED ring, RF module and charging cable
connection.
The station clips onto the wall dock.
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This is the area where you scan your charge card or key fob. Depending on the configuration
settings, Elvi reads the data from your card to start or stop a charging session.
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The LED ring indicates the status of Elvi.
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Elvi has a fixed charging cable.
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A cable dock with a plug holder can be used to stow the cable.
EN 3. Product features
10

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Maximum charge rate 7.2 kW (1 phase - 30 A).
Charging mode Level 2 (UL2594).
Fixed charging cable Type 1 plug (SAE J1772).
Charging cable length 6 m (20 ft).
Connection capacity 1-phase, 240 V, 30 A, 60 Hz.
Metering * UL-certified kWh meter with California Title 24
compliance for service metering.
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Upstream installation protection See Power supply requirements on page 15.
Operating temperature range -25° C to +45 °C (-13° F to +113° F).
Storage temperature range -25 °C to +60 °C (-13° F to +140° F).
Maximum installation altitude 2000 m (6 561 ft).
Enclosure ratings IP55 (IEC 60529), IK10 (IEC 62262).
3. Product features EN
11

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Safety Class Safety Class I and overvoltage Category III.
Replaceable fuse 250 V, 2 A, fast, 5 x 20 mm, ceramic.
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Authorization RFID reader (Mifrare 13.56 MHz).
Communication standard Wi-Fi 2.4/5 GHz and Bluetooth 4.0 (Hub only).
Cellular communication * 4G LTE / 2G GSM (Hub only).
Hub-Satellite RF communication * 915 MHz.
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Weight Approximately 6 kg (13¼ lbs).
* Dependent on the model.
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1. Wall dock. 4. Installation and user manuals.
2. Station with charging cable. 5. Drilling template.
3. Installation kit for wall dock. 6. Accessories folder.
7<.
The installer must supply additional components required for the installation of the charging
station. See Tools and material required on page 15.
EN 3. Product features
12

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1 Installation kit for wall dock. 1.3 Torx bit T20.
1.1 Torx screws T25 5 x 70 mm (13/64 x 2 3/4 in). 1.4 Torx bit T25.
1.2 Wall plugs 8 mm x 65 mm (5/16 x 2 9/16 in). 1.5 Torx bit T30.
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1. Accessories folder. 4. Unlock tools.
2. Chargepoint ID and security code. 5. Key fob.
3. Charge card.
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Keep the accessories folder in a safe place as it contains the Chargepoint ID and the security
code.
3. Product features EN
13

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Risk of electric shock.
• Read and obey the safety precautions at the beginning of this manual before you install,
service or use this charging station.
• Switch off all power at the power supply cabinet. Secure the power supply cabinet and put
up warning signs to prevent accidental supply of power.
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The following recommendations are a guide to help you plan the installation of the charging station.
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• Position the charging station, where possible, in a location where it is not exposed to sunlight and
vulnerable to external damage.
• The wall must have a flat structure and must be able to hold a load of at least 100 kg (220 lbs).
• The minimum free space around the charging station is 300 mm (12 in).
• The location must allow the charging cable to remain within its bending tolerance.
• The height of the charging plug must be within the tolerance shown when the charging cable is
stowed around the charging station or when inserted in the optional cable dock.
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• The local installation regulations are identified and are followed.
• All necessary permits are obtained from the local authority that has jurisdiction.
• The existing electrical load has been calculated to find the maximum operating current for the
charging station installation.
• A miniature circuit breaker (MCB) and residual current device (RCD) are installed upstream and
have ratings that correspond to the local power supply as well as to the required charging power.
• All cables match the specifications for the charging station that you are going to install.
• The correct specification of power supply cable has been routed to the installation area, and there
EN 4. INSTALLATION INSTRUCTIONS
14

is sufficient cable length to strip and connect the wires.
• The power supply cable remains within its bending tolerance during and after installation.
• The recommended tools are available on site. See Tools and material required on page 15.
• The plugs, screws, and drill bit used for installing the charging station are suitable for the wall
structure.
• The power supply cable and the optional Smart Charging network cable comply with the
specifications for the charging station that you are going to install.
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1. Drill. 7. Spirit level.
2. Drill bit 8 mm (5/16 in). 8. Pencil.
3. Screwdriver (flat). 9. Conduit fitting, ½ in cULus Listed, power
supply cable. (Installer supplied.)
4. Screwdriver with adapter for Torx bit. 10. Conduit fitting, optional Smart Charging
network cable. (Installer supplied.)
5. Wire stripper (network cable). 11. Wood screws, pan head, 5 mm (13/64 in)
diameter *. (Installer supplied.)
6. Wire stripper (power cable).
7<.
* Wood screws are required when Elvi is installed on a wood or panel wall. Only use pan head
screws with a head diameter of between 8 and 10 mm (5/16 and 25/64 in). Do not use
countersunk screws. Screw length is set by the thickness of the wall material.
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The appropriate wire gage of the supply cable depends on the power rating and distance between the
power supply cabinet and the charging station. The voltage drop must not exceed 5% (it is advisable
to have a maximum allowable voltage drop of 3%). The maximum wire gage that can be fitted is AWG
8.
Route the power supply cable to the position where the charging station will be installed. Make sure of
the following:
4. INSTALLATION INSTRUCTIONS EN
15

• There must be enough cable for it to extend at least 500 mm (20 in) above the cable connection
point of the charging station.
• The bend radius tolerance must not be exceeded.
The cable enters the charging station from below.
The maximum power rating for a single charging station is specified below.
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7.2 kW 240 V Split phase 1 x 30 A 1 x 30 A
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The Hub charging station is equipped with a multi-radio module. The wireless module includes dual-
mode Bluetooth v4.0 (BR/EDR and low energy) and dual-band Wi-Fi (2.4 and 5 GHz bands). For Wi-Fi
connectivity, the device supports Wi-Fi IEEE 802.11 (a/b/g/n).
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For Canada: Wi-Fi using the 5 GHz band is not permitted outdoors.
Notes on Wi-Fi security:
• Wi-Fi Protected Access 2 (WPA2), also known as WPA-Personal or 802.11i, is the most common
security setting for Wi-Fi networks. WPA2 has replaced WPA.
• It is not possible to have WPA with AES/CCMP (Advanced Encryption Standard/Counter and CBC-
MAC Protocol) encryption or WPA2 with TKIP (Temporal Key Integrity Protocol).
• WEP (Wired Equivalent Privacy) and TKIP are not supported as they are considered unsecure. WEP
is now deprecated in the 802.11i specification. Open networks are supported (i.e. networks with
no password). However, it is not advised to use open networks for connecting the charging station.
• Enterprise security is the common name for all methods that use 802.1X to authenticate with a
backend RADIUS server. Enterprise security is not supported by the charging station.
Recommendations when configuring your Wi-Fi router and access point:
• Do not set the option to hide your network because a hidden network will not broadcast to the
charging station.
• Make sure that your router is not limiting connections to certain MAC addresses.
• Set the Wi-Fi security to WPA/WPA2, also known as WPA Mixed Mode. This mode allows the
charging station to connect with WPA TKIP-level encryption, and lets other devices use WPA2
Personal (AES) encryption.
• Make sure you set a strong Wi-Fi password. A minimum of eight characters are required in a
password.
• Make sure that the a/b/g/n modes under the 2.4 GHz and 5 GHz frequencies are active. the
charging station will choose the fastest available mode for its operation. 5 GHz is faster, but has a
shorter range. 2.4 GHz is better suited for a longer range. The installer must examine the signal
strength of both networks during Wi-Fi setup on the charging station.
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A Smart Charging system to optimize load balancing can be connected to the Hub charging station.
Route a SFTP Category 5 or 6 network cable from the Smart Charging system to the installation area of
the Hub charging station. For outdoor installations, use a UV stabilized network cable. Make sure that
EN 4. INSTALLATION INSTRUCTIONS
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