EVBox BusinessLine User manual

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manual
BusinessLine

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Meet BusinessLine!
Let’s get started.

EN
manual
BusinessLine

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General
Errors or inaccuracies
Communication regulations (FCC)
Americans with Disabilities Act (ADA) compliance
Product and environmental characteristics
Safety regulations
Warnings
Cautions
Remarks
Transport and storage
Product description
Meet BusinessLine
Components & features
Networking your station
BusinessLine Smart Charging features
Operation
Charging with a QR code
Charging with an RFID card or a key fob
LED ring chart
Technical specications
Inside the box
Installation
Safety requirements
Planning the installation
Pre-installation checklist
Installation steps
Post-installation checklist
Maintenance
Installing the communication module externally
Adding a Satellite station to a Hub
Troubleshooting
Declaration of conformity
Post-installation form
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Table of contents

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General
Errors or inaccuracies
For any inaccuracies or omissions, or to provide feedback and suggestions, send an email to
[email protected].
Communication regulations (FCC)
This device complies with Part 15 of the FCC rules and Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions: (1) This device may not
cause harmful interference and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Americans with Disabilities Act (ADA) compliance
While single-family residential installations do not have complex parking requirements,
commercial, public, and multi-unit residential installation have additional parking considerations
that include Americans with Disabilities Act (ADA) accessible Electric Vehicle Charging
Station (EVCS) spaces and meeting the minimum requirements for spaces in parking lots and
facilities. EVCS site hosts often experience challenges in providing ADA accessible EVCS
spaces in addition to standard EVCS spaces while maintaining the minimum requirements for
parking. Consideration of the available parking is important for residents as well as employers
and employees. Installing charging in unassigned spaces or common areas for availability
to all residents at Multi-unit Dwellings (MUDs) requires compliance with ADA accessibility
regulations. Please check with your State and Local government agencies to understand and
implement the necessary accommodations for people with disabilities.
Product and environmental characteristics
The charging station has been CE-certied by the manufacturer and bears the CE logo.
The relevant declaration of conformity may be obtained from the manufacturer.
The charging station has been UL-certied by the manufacturer and bears the UL logo for USA
and Canada. The relevant declaration of conformity may be obtained from the manufacturer.
The charging station complies with the RoHS Directive (RL 2011/65/EU). The relevant
declaration of conformity may be obtained from the manufacturer.
Electrical and electronic appliances, including accessories, must be disposed of separately from
the general municipal solid waste. Recycling of materials saves raw materials and energy and
makes a major contribution to conserving the environment.

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Safety regulations
Warning: risk of electric shock
• Please read the documentation provided with the charging station to familiarize yourself
with the safety regulations before you use the charging station.
• In the event of danger and/or accidents, have the charging station disconnected
immediately by an electrician or facility manager.
• Do not operate the charging station if it, or the charging cable, is physically cracked,
frayed, or otherwise visibly damaged. Please consult an EVBox employee, the distribution
company and/or a qualied electrician right away.
• Do not direct powerful jets of uids onto the charging station, and never operate with wet
hands. Do not submerge the EV plug into liquids.
• Please carefully read our instructions and the vehicle’s operating instructions in your
owners handbook before charging your electric vehicle.
• Failure to follow these guidelines may result in serious injury or even death.
Warning: Turn off input power to your charging station at the circuit breaker panel before
servicing or cleaning the unit. Be sure the station is powered off until the cover is properly
in place.
Cautions
• Use this charging station for mode 3 compatible electric vehicles with an SAE-J1772
charge port only. Refer to your vehicle’s owner manual to determine the suitable
plug type(s).
• This product may impact the operation of implanted electronic medical devices. Before
operating the charging station, check with the supplier of the electronic medical device
if its operation can be inuenced by charging effects.
• The charging station is powered by high currents. Always switch off power at the circuit
breaker before installing, maintaining, or servicing the product.
• This charging station may only be installed, maintained, and repaired by qualied
personnel.
• This product contains no user serviceable parts. Consult EVBox or your distributor for
more information. Please do not attempt to service or repair the charging station yourself.
• Incompetent installation or repairs may result in danger to the user and could result in a
voided warranty.
• Do not install a faulty charging station or a station with a noticeable issue. For instructions
on installation, see page 17.
• Be sure that the charging station or the charging cable never come into direct contact
with a heat source.
• Ensure that the equipment is used under the correct operating conditions (see “Technical
specications” on page 13).
• Do not use explosive or readily ammable substances in the vicinity of the charging station.

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• Persons unable to assess the dangers involved in operating a charging station should not
use the charging station.
• Do not allow children to operate this device. Adult supervision is required when children
are in the proximity of a charging station in use.
• Make sure the charge cable is positioned so it will not be stepped on, driven over, tripped
over, or otherwise subjected to damage or stress.
• Be sure that the charging cable is not kinked or jammed.
• While charging, the cable must be completely unwound and connected to the vehicle
without overlapping loops (this is to avoid the risk of the charging cable from overheating).
• Always pull on the plug’s hand grip and never on the charging cable itself.
• Always store the EV plug in its designated cable holster.
• Do not place ngers or other objects inside the charging port or plug port.
Remarks
• This charging station has been designed and tested in accordance with
international standards.
• This charging station must be used exclusively for the purpose intended.
• These directions for use are valid for different models of the charging station. It is
possible that a number of features are described that may not be applicable to your
charging station.
• The charging station complies with Safety Class I (the charging station is supplied with
a ground terminal for safety) and voltage Category III.
• Do not modify the charging station in any way. This will result in loss of warranty and
liability, and may lead to dangerous circumstances.
Note: Some electric vehicles require an external ventilation system to prevent the
accumulation of hazardous or explosive gasses when charging indoors. Consult the vehicle’s
owner manual to determine whether or not your electric vehicle requires ventilation during
charging. This charging station is not designed for charging these vehicles and must not be
used for charging electric vehicles that require external ventilation.
Transport and storage
Ensure that the main power source has been disconnected when storing or transporting the
charging station. No liability can be accepted for damage during the transportation process
if the charging station is transported in anything other than its original packaging. Store the
charging station in a dry environment. The product is preferably stored at room temperature.
If this is not possible, storage temperature must be between 60°F and 110°F with a maximum
humidity level of 95% non-condensing.

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Product description
Meet BusinessLine
The EVBox BusinessLine is a commercial-grade charging station capable of charging all J1772
mode 3 compatible (plug-in) electric vehicles.
All EVBox BusinessLine charging stations are “unlocked” and use Open Charge Point Protocol
(OCPP) to ensure that they never become stranded assets. They can be congurated to run on
any OCPP service provider (see “Networking your station” on page 10). The station can also be
congured to run without any service provider at all.
All BusinessLine charging stations are equipped with a number of Smart Charging features,
like Load Balancing, Peak Shaving, and Hub/Satellite conguration (see “BusinessLine Smart
Charging features” on page 10). These features reduce the amount of power used to charge
vehicles during specied times, thereby minimizing costs while providing the best charging
experience.
The EVBox BusinessLine is made with safety and user-experience as our top priorities.
All EVBox charging stations are certied safe for both indoor and outdoor installations,
and function optimally in an ambient temperature anywhere between -22°F and +130°F
(UL certied for -22°F to +104°F) with a maximum humidity level of 95% non-condensing.

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Components & features
LED ring
The iconic LED ring.
BusinessLine’s smart status
indicator makes clear what
the BusinessLine is doing at
all times.
3.
Operating system
BusinessLine can be
networked via an optional
modem, allowing users to
start and stop their charging
session remotely via an
OCPP back-ofce and a
mobile app.
1.
2. RFID reader
This is the area where you scan
your RFID card or key fob.
The BusinessLine reads the
data from your card to start
or stop a charging session.
4. Charging cable
BusinessLine charging
plug J1772 is compatible
with electric vehicles that
can handle capacities up
to 7.7 kW.
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Networking your station
The smart charging station is equipped with an RFID card reader, a kilowatt-hour meter, and
a UMTS/GSM/GPRS/GPS communication module. These components together provide the
authorization and communication of the charging session procedure with the central system
(back-ofce) for processing and settlement of the transactions as required.
EVBox stations are compatible with any OCPP service provider. A GSM/UMTS network
connection link with the connected charging station is essential for the Smart Charging
station to function properly. However, a good link cannot always be obtained in enclosed
spaces (i.e., a closed or underground parking garage). In cases like this, the communication
module should be positioned externally from the charging station along with the GSM/GPS
antenna, and connected to the controller on the inside of the charging station. The external
communication module cabinet and required connectors are sold separately through EVBox
or your distributor (for more information go to page 30).
All BusinessLine stations come “unlocked” by default, meaning the charging station has no
commitment to a networking plan. Optionally, you can add network services at any point in
time, thereby enhancing your stations’ Smart Charging capabilities, and opening yourself up
to a whole new network of EV drivers.
BusinessLine Smart Charging features
Smart Charging allows you to maximize your charging infrastructure and get the most out of
your investment. This has been key to our continued success and is a true differentiator in the
world of Electric Vehicle Service Equipment (EVSE). Below are BusinessLine’s three primary
Smart Charging features:
Hub / Satellite conguration
Operate multiple charging stations cost effectively with the Hub / Satellite conguration,
which connects a group of charging stations (at one location) to each other through a single
communication device. Carrying up to 20 charging ports, this conguration offers not only a
reduced price on “Satellite” stations, but also allows you to operate your cluster of connected
charging stations while only paying for one data plan (depending on network provider, port
fees may apply).
Load Balancing
Load Balancing makes sure you never overdraw your building’s capacity by spreading the
available power between the charging stations, allowing you to accommodate as many drivers
as possible. You can maintain safe and efcient charging at all times while keeping costs low.
Peak Shaving
Prevent high building demand charges with Peak Shaving. This service allows you to set up a
maximum capacity for your charging stations within specic time frames. This way, you ensure
that you won’t exceed the desired limits of your property, keeping operational costs low.

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Operation
• A charging session may be started by simply plugging the car in (Plug ‘n Charge),
using an RFID card, or by using a QR code (depending on your selected conguration).
• The charging station is equipped with a self-testing internal residual current leakage
detection device that will stop the charging process if current leakage (AC or DC)
is detected.
• Charging will only start if the charging cable is properly connected to the electric vehicle.
Some models are congured to start charging automatically when the charging cable is
properly connected to the vehicle.
Charging at a station using a QR code (for networked units)
1. Download the network provider’s app to your smartphone and sign up (rst-time use only).
2. Provide the requested details (if applicable, rst time use only).
3. Connect your vehicle to the charge port.
4. Scan the QR code using the mobile app, or manually enter the charge station ID located on
the QR label to start charging.
5. To stop charging, unplug the charging cable and reinsert it into the cable holster for the
next user.
Charging at a station using an RFID card or a key fob
1. Connect your vehicle to the charge port.
2. Hold an authorized RFID card or key fob (Mifare Classic, 13.56Mhz) against the RFID reader
at the front of the charging station (see component 2 on page 9).
3. After scanning, the station will blink green for a few seconds while it registers your card.
Once the ring turns solid blue, the charging session is initiated.
4. To stop charging, unplug the charging cable and reinsert it into the cable holster for the
next user.

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The LED ring mounted around the cable dock shows the status of the charging station so that
you can see which mode the charging station is in.
What you see What it means What to do
LED off
or green
Station is ready for use. Plug the station’s charging cable
into the car.
LED green
ashing
Your charge card or ID
is being veried.
Wait until LED turns blue.
LED yellow The car is fully
charged.
Unplug the charging cable from
the car and reinsert the cable into
the cable holster.
LED yellow
ashing
Station is awaiting
communication from
the car.
Wait until LED turns blue.
LED blue Station is charging the car. No action required.
LED red Station is experiencing
an error.
Contact our Support Desk via
[email protected].
LED red
ashing
Your charge card is not
authorized to charge.
Contact your charge card service
operator, or contact our Support Desk via
[email protected].

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Technical specications
Listed below are the general specications for the BusinessLine. You can nd more details about
the technical specications for a specic model in the “Specications” section of EVBox.us.
Technical Features
Charging capacity per connector 7.7 kW
Connector type SAE J1772
Number of connectors 1 or 2
Certications UL, cUL, CE, ENERGY STAR®
Power output 208V-240V, single phase 32A
Temperature range (°F) -22°F to +130°F (UL certied for -22°F to +104°F)
Temperature range (°C) -30°C to +55°C (UL certied for -30°C to +40°C)
Humidity (non-regulating) Max. 95%
Max. installation height +6,500 feet above sea level
Authorization Keyfob / RFID card / Mobile app
Communication GPS / GSM / UMTS / GPRS modem / Controller with RFID reader
Communication protocol OCPP 1.2, 1.5, 1.6S and 1.6J
Payment Via service provider (networked only)
Physical Features
Designed according to IEC 61851-1 (2010), EC 61851-22 (2002)
Protection NEMA-3R
Installation standards EN 1010, IEC 61851-1 (2010), IEC 61851-22 (2002), IEC 60364-4-41
(2007), EN 62196-1 (2003), EN 60335-1 (2012), AC (2014)
Housing Polycarbonate
Dimensions (in) 10 x 8 x 24 in (L x W x H) - Single
10 x 16 x 24 in (L x W x H) - Double
Dimensions (mm) 255 x 205 x 600 mm (L x W x H) - Single
255 x 410 x 600 mm (L x W x H) - Double
Weight (lbs) 35 lbs (max.) - Single
60 lbs (max.) - Double
Weight (kg) 16 kg (max.) - Single
28 kg (max.) - Double
Mounting Wall / Pole / Retractor system
(for two ports on a retractor, choose two BusinessLine Single units)
Standard colors White (RAL 9016), Dark grey (RAL 7016), Blue (RAL 5017),
Cable (ft) 18 or 25 foot cable (SAE J1772)
Cable (m) 6 or 8 meter cable (SAE J1772)

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MANUAL
Inside the box
1EVBox BusinessLine
Single or Double
2Allen key to open the cover of the unit
3 Installation manual
1
3
2

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Installation
Safety requirements
Connecting and installing this product must be done by a qualied electrician. The owner or
facility manager is responsible for the installation, operation, and maintenance of the charging
station, whereby both the law regarding the safety of persons, animals, and property must be
observed, as well as the installation instructions enforced in the country of use.
Read the safety instructions before you start working on the installation.
Ensure the correct supply voltage/power and ensure that the meter cabinet is properly
secured.
• Before shipment, each EVBox charging station is checked for correct connections and the
charging station is operationally tested.
• Before switching on the charging station, check that the power source available
corresponds to the conguration settings of the product as described in the manual.
• Check that all connectors are properly seated on the controller unit. (All stations are
checked on this parameter before they leave our factories, but in rare instances, a
connector can become loose or disconnected due to unforeseen transport conditions).
• Ensure that the equipment is used under the correct operating conditions.
• Never operate the product in wet, dusty, or explosive surroundings.
• Ensure that there is always adequate space (at least 8”) surrounding the product for
ventilation purposes.
Planning the installation
Minimum requirements
• Each unit MUST be connected with its own dedicated power line – for a BusinessLine
Double you need to run 2 power feeds.
• Calculate the existing electrical load to determine the maximum operating current.
• Calculate the distance to ensure minimal voltage drop.
• Obtain any necessary permits from the local authority that has jurisdiction and conrm
that the follow-up inspection has been scheduled by a qualied electrician after the
installation is complete.
• Use only copper conductors.
• Use conductors that are sized in accordance with local wiring regulations. The selected
cable gauge must be able to sustain periods of a constant load up to 40A.
• Each unit should have a dedicated 40A circuit breaker.
The charging station is set to charge at a maximum current of 32A by default, requiring a
40A upstream circuit breaker. The maximum allowable current can be decreased according to
available amperage. This must be congured on-site by a technician, or remotely in the case of
a networked station. EVBox highly recommends planning your installation for 32A current.
Make sure the maximum current settings are correct.

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Location
Position the charging station, where possible, in surroundings not subject to extreme
conditions and where it’s not prone to damage. The charging station can either be installed
against a sturdy wall or on the optional stainless steel pole. To accommodate wall mounting,
a wall spacer or wall mount bracket is available as an option. Consult EVBox or your distributor
for more details.
Pre-installation checklist
• The conduits are laid and the correct gauge copper wires are used for installation.
• Cellular network connectivity at the location is good (Networked and RFID only).
• Current capacity of the site is already known (Amps).
• Required tools are available – we recommend a mini ratchet for tight areas.
• An electric vehicle or an EVSE tester is available to complete the installation.
• The mounting option is selected and necessary provisions are made.
• All the units and accessories ordered are delivered, inspected, and free of damage.

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Step 1: Running the power supply cable
The maximum power rating for the each connector is 7.7 kW or 32A at 240V AC (single or split
phase). Run a power line from the main circuit board with an appropriately rated circuit breaker.
Use a conduit to run the power line to the charging station. The power line enters the station
via the backplate in the case of a single station and through the center cavity for double stations.
Note: BusinessLine Double stations need two separate power cables with separate circuit
breakers.
1.1 Remove the cover(s). They are attached to the underside of the charging station with
two hex bolts. For this, use the Allen key (5mm - metric) provided with the charge station.
When mounting the charging station to a wall, the free working space behind the station
is limited. For these situations we recommend using a 5mm mini-ratchet. See “How to
open the cover(s)” (above) for illustrations.
2. Use the Allen key provided to unscrew
(as shown in the image).
1. Locate the two screws at the bottom of the
unit (four screws for the BusinessLine Double).
3. Open the cover from the bottom as
shown. For BusinessLine Double stations,
lift up on the charging cable to give the
cover proper clearance.
Installation steps
How to open the cover(s)

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1.2 The power cable enters the station through the central opening on the back plate (Single),
or through the center cavity (Double).
1.3 The power connector terminal is located at the top of the station. Make sure the power
supply cable extends out at least 2.5 feet so as to comfortably reach the terminal block.
Step 2: Installing the mounting options
2a. Mounting the CombiPole
• EVBox charging stations can be mounted onto a pole. To do this, EVBox offers two types
of CombiPole:
- Surface mounted (PN# 290305)
- Inground (PN# 290150)
• BusinessLine Single stations are to be attached to the CombiPole by using the
BusinessLine Adapter Kit (PN# 290165) (image below).
• The BusinessLine Double stations can be mounted directly on the CombiPole.
Installing the Adapter Kit onto the CombiPole (BusinessLine Single only)
• Using the two M5x40 bolts, attach the adapter to the CombiPole as shown on the
following page.
• Partially mount the two M5x16 bolts on the adapter kit.
• The two M5x16 bolts will be used to mount the unit onto the adapter kit and as such,
should only be partially screwed in. They are tightened after the unit is mounted.
Surface Mounted:
• CombiPole (PN# 290305) can be mounted onto a concrete surface.
• CombiPole is mounted with four bolts (not provided) to secure the pole to the concrete.
• The base plate measures 8” x 8” with four holes (25/64” diameter) for attachment.
Inground:
• CombiPole (PN# 290150) can be mounted in soil or dirt.
• Dig a hole approximately 2.5 feet deep and 10 inches wide.
• Ensure that the mounting holes for securing the charging station are in the correct
position with respect to the parking space(s) and align the pole (PN# 290150) vertically.
• Use well-known best practices to solidify the poles foundation.

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To see how to mount your station to the CombiPole, skip ahead to
page 22.
2b. Mounting on a wall
Mounting a BusinessLine Single
• A wall spacer is used to mount a BusinessLine Single onto
a wall.
• Choose a solid and at vertical mounting surface to install the
wall spacer (PN#290190). The wall should be able to hold at
least 60 lbs.
• Drill holes onto the at surface to install the wall spacer using
the holes on the wall spacer.
• Power supply conduit can enter the unit through the top,
bottom, or side of the wall spacer.
• Lead the power cables out of the hole in the center of the wall
spacer. EVBox BusinessLine will mount onto the wall spacer.
• A wall mount cable holster is also available for
cable management.
Mounting a BusinessLine Double
• A wall mount bracket is used to mount a BusinessLine Double onto a wall.
• Choose a solid at vertical mounting surface to install the wall bracket. PN#290600
(The wall should be able to hold at least 100 lbs).
• Drill holes onto the wall, aligning it with the holes on the base plate of the wall mount
bracket as shown in illustration on the following page.
• Power supply cables enter the bracket as shown in the illustrations on the following page.
• Lead the power supply cables all the way through the bracket. The BusinessLine Double
slides onto the top of the bracket.
• To see how to mount your station to the wall bracket, skip ahead to “Pole mounting for
BusinessLine Double” on page 22.

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• EVBox BusinessLine Single units can also be mounted onto
a taller post which provide superior cable management.
The system doesn’t let the charge cable touch the ground
(PN# 290152).
• Two types of posts available:
- For BusinessLine Single unit (mounted on one
side) – (PN# 290152S)
- For two BusinessLine Single units (mounted on two
sides) – (PN# 290152D)
• The retractor system consists of two parts — the retractor
post and retractor box. The box is mounted on
the top if the post using the pre-drilled holes.
- Retractor Box – (PN# 290151)
Note: To mount two units, two retractor boxes
need to be mounted on opposite sides.
2c. Mounting a retractor cable management system