EVBox Elvi User manual

User manual
(es)
(fr)
Elvi
Manual del usuario
Manuel d’utilisation

User manual
(es)
(fr)
Elvi
19-37
38-54
Manual del usuario
Manuel d’utilisation
1-18
I’m home!
Let’s get started.
¡Ya estoy aquí!
Vamos a empezar.
Je suis là !
Commençons.

User manual
Elvi
EN

Contents
1
EN
General 2
Safety regulations 3
Meet Elvi 7
Activate Elvi 8
Change charging cable (optional) 11
Charge with Elvi 13
Troubleshooting 14
Warranty 16
Declaration of conformity 17

Errors or Inaccuracies
For any inaccuracies or omissions, or to provide feedback and suggestions, send an
email to [email protected].
Communication Regulations (FCC)
This device complies with Part 15 of the FCC rules and Industry Canada license-
exempt RSS standard(s). Operation is subject to the following two conditions: (1)
This device may not cause harmful interference and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Americans with Disabilities Act (ADA) Compliance
While single-family residential installations do not have complex parking
requirements, commercial, public and multi-unit residential installation have
additional parking considerations that include Americans with Disabilities Act (ADA)
accessible EVCS spaces and meeting the minimum requirements for spaces in
parking lots and facilities. EVCS site hosts often experience challenges in providing
ADA accessible EVCS spaces in addition to standard EVCS spaces while maintaining
the minimum requirements for parking. Consideration of the available parking is
important for residents as well as employers and employees. Installing charging
stations in unassigned spaces or common areas for availability to all residents at
MUDs requires compliance with ADA accessibility regulations.
Please check with your State and Local government agencies to understand and
implement the necessary accommodations for people with disabilities.
Product and environmental characteristics
The charging station has been CE-certied by the manufacturer and bears the CE
logo. The relevant declaration of conformity may be obtained from the manufacturer.
The charging station has been UL-certied by the manufacturer and bears the UL
logo for USA and Canada. The relevant declaration of conformity may be obtained
from the manufacturer.
The charging station complies with the RoHS Directive (RL 2011/65/EU). The relevant
declaration of conformity may be obtained from the manufacturer.
Electrical and electronic appliances, including accessories, must be disposed of
separately from the general municipal solid waste. Recycling of materials saves
raw materials and energy and makes a major contribution to conserving the
environment.
General
2
EN

Safety regulations
3
Please read the documentation provided with the charging station to familiarize
yourself with the safety instructions and directions before you install, operate or
maintain the charging station.
Warning: Risk of electric shock
• Always switch off power to your charging station at the circuit breaker before
installing, maintaining or servicing the product.
• This charging station may only be installed, maintained and repaired by
appropriately trained, qualied, and authorized personnel, who have full
responsibility for complying with the applicable standards and installation
regulations.
• In the event of danger and/or accidents, have the charging station
disconnected immediately by an electrician or facility manager.
• Do not operate the charging station if it, or the charging cable, is physically
cracked, frayed, or otherwise visibly damaged. Consult an EVBox employee,
the distribution company and/or a qualied electrician right away in order to
avoid any risk of electrical shock.
• Do not direct powerful jets of uids onto the charging station, and never
operate with wet hands. Do not submerge the EV plug into liquids.
• Do not insert ngers or other objects, such as wire, tools or needles, inside of
the charging port or plug port.
• Carefully read Elvi instructions and the vehicle’s operating instructions in your
owners handbook before charging your electric vehicle.
• Failure to follow these guidelines may result in serious injury or even death.
• The installing party must always ensure that the station is installed according to
the country specic connection and local regulations.
• Incorrect connection of the device grounding conductor can result in electric
shock. Consult a qualied electrician or service technician in case of doubt
whether the product is correctly grounded. Do not make any modications
to the plug supplied with the product – in case of misst, have a suitable
outlet installed by a qualied electrician.
Cautions
• Use this charging station for mode 3 compatible electric vehicles with an
SAE-J1772 charge port only. Refer to your vehicle’s owner manual to determine
the suitable plug type.
• This product contains no user-serviceable parts. Consult EVBox or your
distributor for more information. Do not attempt to service or repair the
charging station yourself.
• In case of a relocation, do not attempt to reinstall the charging station
yourself. This must be done by appropriately trained, qualied, and authorized
personnel, who have full responsibility for complying with the applicable
standards and installation regulations.
• This product may impact the operation of implanted electronic medical
devices. Before operating the charging station check with the supplier of the
electronic medical device if its operation can be inuenced by charging effects.
EN

Safety regulations
4
• Incompetent installation or repairs may result in danger to the user and could
result in warranty void.
• Do not install a faulty charging station or a station with a noticeable issue. For
instructions on installation, see chapter 5 “Install Elvi”.
• Do not switch on the product if any of the present covers are not properly in
place.
• Ensure that the charging station or the charging cable never come into direct
contact with heat sources or water.
• Ensure that the charging station is used under the stated operating conditions
(see “Technical specications” in chapter 3).
• Do not use explosive or readily ammable substances in the vicinity of the
charging station.
• Persons unable to assess the dangers involved in operating a charging station
should not use the charging station.
• Do not allow children to operate this device. Adult supervision is required when
children are in the proximity of a charging station in use.
• Make sure that the charging cable does not become mechanically damaged
(kinked, jammed or driven over) and that the contact area does not come into
contact with heat sources, dirt or water. For proper storage of Elvi charging
cable, EVBox box has designed the Elvi Cable Dock (Article number 290135).
• While charging, the cable must be completely unwound and connected to the
vehicle without overlapping loops (this is to avoid the risk of the charging cable
from overheating).
• Always pull on the plug’s hand grip and never on the charging cable itself.
• Do not operate the charging station in temperatures outside the ambient
temperature rating of -31°F (-35°C) to 109°F (43°C). Operating Elvi outside
the indicated ambient temperatures may result into early de-rating of the
applicable output power or early termination of the charging session.
Remarks
• This charging station has been designed and tested in accordance with
international standards.
• This charging station must be used exclusively for the purpose intended.
• The charging station complies with Safety Class I (the charging station is
supplied with a ground terminal for safety) and voltage Category III.
• Do not modify the charging station in any way. This will result in loss of warranty
and liability and may lead to dangerous circumstances!
• Do not use cleaning solvents to clean any of the Elvi components. The outside
of the charging station, the charging cable, and the connector end of the
charging cable can be wiped with a clean, dry cloth to remove accumulation of
dirt and dust.
EN

FCC REGULATORY STATEMENTS
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions.
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may
cause undesired operation.
Warning: Changes or modications not expressly approved by the party responsible
for compliance could void the user’s authority to operate this equipment.
Note: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: This equipment should be installed and operated with a minimum
distance of 20 cm between the radiator and any part of the human body.
US contact information:
335 Madison Ave., 4th Floor
New York, NY 10017, USA
[phone]
[email protected]
evbox.com
Canadian Regulatory Statements
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate using
an antenna of a type and maximum (or lesser) gain approved for the transmitter by
Industry Canada. To reduce potential radio interference to other users, the antenna
Safety regulations
5
EN

6
type and its gain should be so chosen that the equivalent isotopically radiated
power (e.i.r.p.) is not more than that necessary for successful communication.
This equipment complies with the ICES RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a
minimum distance of 20cm between the radiator and any part of the human body.
Note: This device, when operated in the band 5150–5250 MHz, is only for indoor
use to reduce the potential for harmful interference to co-channel mobile satellite
systems.
Note: Some electric vehicles require an external ventilation system to prevent the
accumulation of hazardous or explosive gasses when charging indoors. Consult the
vehicle’s owner manual to determine whether or not your electric vehicle requires
ventilation during charging. This charging station is not designed for charging these
vehicles and must not be used for charging electric vehicles that require external
ventilation.
Transport and storage
Ensure that the main power source has been disconnected when storing or
transporting the charging station. No liability can be accepted for damage during
the transportation process if the charging station is transported in anything other
than its original packaging. Store the charging station in a dry environment. The
product is preferably stored at room temperature. If this is not possible, storage
temperature must be between -13°F (-25°C) and 140°F (60°C) with a maximum
humidity level of 95% non-condensing.
EVBox strives to manufacture products of the highest quality. EVBox products for
the US market are UL 2594 tested and compliant. For the Canadian market, they
are CSA C22.2 No. 280-16 tested and compliant. For the EU market, they are CE
certied and compliant with the essential requirements of EMC Directive 2014/30/
EU and Low Voltage Directive 2014/35/EU. More details can be found at evbox.
com or in this installation manual. EVBox products are sold with a limited warranty
described at evbox.com/general-terms-conditions.
Safety regulations
EN

Meet Elvi
1
12
2
3
3
4
4
5
5
7
Charging cable and
cable dock
The Elvi charging cable with
J1772 charging plug. The
cable dock (sold separately,
part. No. 290135) secures the
cable in its position when Elvi
is not in use.
Card reader
This is the area where you
scan your charge card or key
fob. Elvi reads the data from
your card to start or stop a
charging session.
Operating system
Elvi is connected via a
built-in dual band Wi-Fi
connection or via an
optional 4G LTE modem.
Start and stop your charging
session with your charge
card, key fob or remotely
via the app.
Housing
Elvi consists of a wall dock,
a charging station and a
charging cable.
Elvi is designed with rugged,
high-impact strength plastics
that make its housing durable,
robust, weather-resistant and
wear-resistant.
LED indicator
EVBox is the innovator
behind the LED ring.
This smart status indicator
helps you understand what
Elvi is doing at all times.
Power supply cable and
NEMA 6-50 plug
With no hardwiring required
and modular features, Elvi
makes installation and upkeep
easier and faster than ever.
Simply mount the station, and
plug it in—now you’re ready
to charge!
6
6

8
EN
Activate Elvi
1
Download your mobile Elvi station management application from the location
provided by your operator or service provider. For more details, contact your
operator or service provider.
2
Log in to your account in the app.
If you don’t have an account yet, create a new account in the app.
Register Elvi in the app by adding its station ID and security code.
Find the station ID on the back of your Elvi or in the supplied folder inside the Elvi
packaging.
Find the security code in the supplied folder inside the Elvi packaging.
Find the charge card in the supplied folder inside Elvi packaging. Alternatively, a
charge card can be sent to you separately by mail (this depends on your operator or
service provider). For more details, contact your operator or service provider.
3
Follow the steps in the app to connect Elvi.
Note: The charging station operates with a Wi-Fi or cellular connection (optional).
Elvi will always search for Wi-Fi but it will choose the cellular connection (optional)
when Wi-Fi is not found.
Note: For Wi-Fi only model, the optional cellular connection is not available. You
can see the specic model type of your device on the packaging box.
4
Activate your charge card in the mobile station management application and/or
backend portal account as provided by the operator or service provider for this
product.
If you have a key fob, this needs to be registered separately from your charge card.
Your charge card and key fob have separate ID numbers.
Your charge card/key fob tracks and registers all your charging sessions in your
mobile station management application and/or backend portal account as provided
by the operator or service provider of this product.
Need more help?
If you need assistance with setting up Elvi or your mobile station management
application and/or backend portal account contact your operator or service provider
of this product for further support.
Start Stop

EN
Activate Elvi
5
Plug Elvi into the power outlet.
6
Switch on the power to the station on the service panel. Elvi
will switch on automatically and the LED ring will be blinking
red. The LED ring’s color will switch to GREEN after 2 minutes
indicating that the station is connected to your network,
available and ready to charge your car.
Note: In case the LED ring does not show any color, it may be
due to improper installation of the charging cable. In this case,
please follow the instructions in chapter 8 Change charging
cable.
Note: Please be aware that soon after its registration and
activation, Elvi might start a software update automatically.
Do not switch Elvi off.
Post-installation check list
• The LED ring must be solid GREEN when in the ready state.
• Initiate a charge session and use an EVSE tester.
• The LED ring should turn blue when the charging session is in progress.
• For Elvi with cellular connectivity it might be required to contact your stations’
operator or service provider to commission your Elvi and its cellular connection.
Maintenance
The owner or user is responsible for the maintenance of the charging station,
whereby both the law regarding the safety of persons, animals, property must be
observed, as well as the installation regulations in force in the country of use.
• Dirt and natural organic matter on the outside of the charging station can be
cleaned off using a damp soft cloth.
• Regularly check the EV plug for damage and for foreign matter inside the EVSE
plug.
• To protect the charging cable when not in use, an optional Elvi cable dock is
available for proper plug docking and cable storage. Contact the supplier of
your Elvi for details on options and accessories.
9

Change charging cable
(optional)
Warning: Risk of electric shock.
Before changing the charging cable, make sure that
the power line you’re using is switched off on your
service panel. The LED ring of the charging plug
must be off.
1
Take out the keys from the folder in the box.
Insert the keys into the slots in the bottom of the wall
dock. This releases the snap-t connection of the
charging station to the wall dock. Make sure to push
them in until they only stick out approx. 2” (50 mm)
and cannot be pushed in any further.
Now you can remove your charging station from the
wall dock. Pull the charging station away from the wall
dock in a straight line.
Caution: Do not twist or skew the charging station,
as that might damage the station’s snap ts and/or
connectors.
Be aware that the charging station is still xed on the
connector (socket) of the wall dock and it requires
some force to pull it off.
Caution: Do not use the charging cable for pulling
the station out of the wall dock.
Take out the keys from Elvi wall dock.
2
Turn the charging station around and place the front
face of the station on a soft and stable surface.
Untighten the bolt in the back with the supplied Torx
T30 bit and take the bolt out.
3
Place the station on its side and unplug the old cable
out of the charging station. It is best to store the old
cable in its original packaging.
Tools you need to change the cable
Bit T30
CLICK
EN
10

Change charging cable
(optional)
4
Take the new charging cable out of the box. Check that the
rubber sealing ring on the charging plug is in place and not
twisted. This is to ensure that the proper ingress protection
levels are met.
Place the station on its side and plug the cable into the station.
Make sure you press the charging cable until it is rmly secured.
5
Turn the station around and place the front face of the station
on a soft and stable surface.
Insert the bolt and tighten it rmly with the supplied
Torx T30 bit.
6
Place the station on its side.
Caution: Double check that the charging cable plug is
properly secured into the station with the bolt.
7
Align the station against the wall dock and the connectors and press it in a straight line until
you hear a clicking sound. To ensure that the connection is fully secured, press rmly on all
four corners and check that there is no air gap between the wall dock and the station.
EN
11

Change charging cable
(optional)
8
When upgrading your charging cable to a version that is suitable for higher power application,
make sure that the applied RCD and MCB in the service panel are in line with local regulations,
and are also adequate for the type of charging cable installed and the amount of power Elvi can
supply (max 30 A / 7.2 kW on split-phase installation).
Check with your installer whether the selected output power from your Elvi can be supported
by your local electrical installation. The setting of your maximum available amperage may need
to be adjusted in the mobile station management application and/or backend portal account as
provided by the operator or service provider for this product. For further details, contact your
operator or service provider.
EN
12

Charge with Elvi
Warning: Always perform a visual inspection for damage before starting a
charging session. Check that the contact area of the charging plug is free from dirt
and moisture; check the charging cable for cuts or abrasions to the insulation and
check the charging cable plug of Elvi for rm seat.
Start charging
1. Plug the Elvi charging cable into your car. If you’re using a cable dock (optional)
and a Type 1 cable, press the release button on the cable plug, then release
the cable from the dock, and plug the cable into your car.
2. To start and stop a charging session, you can use a registered charge card, key
fob, or your mobile Elvi station management application.
3. In case of charge card activation, hold your charge card (RFID card) in front of
the reader, marked with icon.
4. Elvi reacts with a beep. This means that your card is being authorized.
5. The Elvi LED ring turns blue when it starts charging.
Stop charging
1. In case of charge card activation, hold your charge card (RFID card) in front of
the reader, marked with icon.
2. Elvi reacts with a beep. This means that your charge card / keyfob is being
authorized. Elvi LED ring turns green when it stops charging.
3. Unplug the Elvi charging cable from your car and place the charging cable
back into Elvi’s cable holder. Alternatively you can unplug your charging cable
from your car directly and end your session.
What you see What it means What to do
LED ring off
or green
Elvi is ready for use. Plug Elvi charging cable into the car.
LED ring
green ashing
Your charge card is being
veried.
Wait until LED ring turns blue.
LED ring
yellow
The car is fully charged. Unplug Elvi charging cable from the car and
place the cable back into Elvi cable holder.
LED ring
yellow ashing
Charging session is in
queue, optionally in Smart
Charging environment
When power becomes available,
charging will start or resume,
and the LED ring will turn blue.
LED ring
blue
Elvi is charging the car. The car is charging.
LED ring
red
Elvi is experiencing
an error.
Check the troubleshooting chapter in this
manual for solutions. If this does not solve the
issue, contact your installer or supplier of Elvi, or
message us at [email protected].
LED ring
red ashing
Your charge card is not
authorized to charge.
Contact your charge card service
operator.
13
EN

Troubleshooting
Problem Possible cause Solution
Charging
station
does not react
No power to charging
station
• Check that residual current
device and circuit breaker on
the service panel are on (check
by user).
• Check that the supply cable
entering the charging station
is live. The LED ring should
be on.
• Turn the charging station off.
Turn it on again after
20 seconds, by ipping the
circuit breaker or main switch
to Elvi.
Residual current
device prevents
charging.
LED ring blinks
red 10x.
• Grounding error in the
charging station
• Special ground
resistance needed for
the vehicle
• Fault in the vehicle
or defective charging
cable
Contact your service
technician for inspection
and solution. There are no user
serviceable parts.
LED ring
lights up red
constantly
Grounding fault Check whether your electrical
installation is properly grounded.
Contact your service technician in
case of doubt, and for solving the
local grounding situation.
See next page for more troubleshooting instructions.
14
All installation works need to be done by a qualied electrician.
EN

Problem Possible cause Solution
LED ring
lights up
yellow
constantly
• Vehicle is on a timer.
• Vehicle is fully
charged.
• Grounding resistance
is too high, with
specic vehicles,
this must be
< 50 Ohm.
• Check that the charging cable
plug is inserted into the
vehicle properly. (check by user)
• Change the setting of the timer in
the vehicle. (check by user)
• Replace the charging cable.
• (user serviceable)
• Check that the Ground Resistance
is correct. (grounding
measurement by electrician)
Red LED
starts ashing
immediately
after the card is
held against the
reader
• Charge card is not
authorized for
charging at this
charging station.
• There is no
communication
with the
mobile station
management
application app.
• Check that the charge card is
registered correctly (check by
user).
• Check the settings of your
charging station in the
mobile station management
application and/or backend
portal account as provided by the
operator or service provider for
this product. For further details,
contact your operator or service
provider.
• Check that there is proper Wi-Fi
reception where Elvi is installed.
(check by user)
• Reboot your Wi-Fi network rst.
Then reboot Elvi, and check the
Wi-Fi reception. (check by user)
• Check in the mobile station
management application that
your Wi-Fi network is properly
connected to Elvi.
Reconnect again. (check by user)
• If your Elvi is equipped with the
optional 4G LTE module, check
that Elvi is in contact with the
local cellular network and that it
has proper reception. (check by
charging point operator)
Troubleshooting
15
EN

Warranty
This is an extract from EVBox’s warranty terms and is provided for information
purposes only. In order to know the exact extend, please check your purchase
agreement, which shall prevail.
1. EVBox warrants its charging station, under normal use and service, against material
defects for thirty-six (36) months from the date of delivery, during which time it will use
commercially reasonable efforts to repair any defect, if any. However, any such problems
encountered out of any causes that are not attributable to EVBox shall be for Customer’s
risk and account. Contact [email protected] to report any defect or malfunction to your
charging station(s).
2. At its sole discretion, EVBox will repair or replace any defect and/or defective charging
station during the warranty period. EVBox may conduct warranty services at any location,
at its sole discretion, and EVBox may apply temporary patches, solutions, and or
restrictions relating to the charging station as part of the warranty services; or EVBox can
ask you to return the charging station at your cost to a designated facility, with the RMA
tracking number provided by EVBox.
3. The warranties hereunder do not cover faults or damages arising from faulty, careless,
or improper treatment, faulty and unauthorized commission, improper storage or
unloading and unauthorized modications, incorrect use or misuse of the charging
station, improper or defective environmental circumstances, or a failure caused by a
product for which EVBox is not responsible. EVBox does not warrant that the charging
station will operate without interruption or error.
4. Warranty claims are only allowed and EVBox will only be obligated to conduct warranty
services, provided you are not breaching any of your obligations towards EVBox, if any,
and EVBox has been informed of the warranty claim in detail, within ten (10) days of the
date on which the defect rst occurred.
5. Unless stated by EVBox in writing otherwise, modied equipment is not covered by
any warranty. The warranty for any charging station corrected, repaired, or replaced is
until the end of the warranty period for the initial charging station.
6. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVBOX, ITS
LICENSORS, THIRD PARTY SUPPLIERS, AND AFFILIATES HEREBY DISCLAIM ALL OTHER
WARRANTIES, WITH RESPECT TO THE CHARGING STATION AND/OR RELATED
SERVICES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING,
BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF TITLE,
MERCHANTABILITY, QUALITY, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY,
INTEGRATION, COMPATIBILITY, FITNESS FOR A PARTICULAR PURPOSE AND ALL
WARRANTIES ARISING OUT OF USAGE OF TRADE, COURSE OF DEALING OR COURSE
OF PERFORMANCE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” BASIS.
16
EN

Declaration
of conformity
17
CERTIFICATE OF COMPLIANCE
Certificate Number
20190116-E481618
Report Reference
E481618-20190110
Issue Date
2019-JANUARY-16
Bruce Mahrenholz, Director North American Certification Program
UL LLC
Any information and documentation involving UL Mark services are provided on behalf of UL LLC (UL) or any authorized licensee
of UL. For questions, please
contact a local UL Customer Service Representative at
http://ul.com/aboutul/locations/
Page 1 of 1
Issued to:
EV-Box B.V.
Fred. Roeskestraat 115
1076 EE Amsterdam NETHERLANDS
This certificate confirms
that
representative samples of
ELECTRIC VEHICLE SUPPLY EQUIPMENT
Stationary Level 2 Electric Vehicle Supply Equipment,
Series ELVI Cat. No. E
2YY0-XX50XX, where “YY” may be
“30” or “32” to denote ampacity rating and “X” is any
alphanumeric character reserved for manufacturer’s
marketing purposes, not related to safety
Have been investigated by UL in accordance with the
Standard(s) indicat
ed on this Certificate.
Standard(s) for Safety:
UL 2594, Electric Vehicle (EV) Supply Equipment
CSA C22.2 No. 280, Electric Vehicle (EV) Supply
Equipment
Additional Information:
See the UL Online Certifications Directory at
https://i
q.ulprospector.com for additional information.
This Certificate of Compliance does not provide authorization to apply the UL Mark. Only the UL Follow-Up
Services Procedure provides authorization to apply the UL Mark.
Only those products bearing the UL Mark should be considered as being UL Certified and covered under UL’s
Follow-Up Services.
Look for the UL Certification Mark on the product.
EN