EVBox Elvi User manual

User manual
(fr) Manuel d’utilisation
(de) Betriebsanleitung
(es) Manual del usuario
Elvi with
socket

User manual
(fr) Manuel d’utilisation
(de) Betriebsanleitung
(es) Manual del usuario
1-12
14-26
28-40
42-54
Elvi with
socket
I’m home!
Let’s get started.
Je suis là !
Commençons.
Endlich zu Hause!
Packen wir es an.
¡Estoy en casa!
Comencemos.

User manual
Elvi with
socket
EN

Contents
1
Contents 1
Safety precautions 2
Components and features 3
Activate Elvi 5
Charge with Elvi 6
Remove station 7
Troubleshooting 8
Warranty 10
Declaration of conformity 11
EN

Warning: Risk of electric shock.
• Read the supplied documentation carefully to familiarize yourself with all safety
instructions and regulations before using this product.
• This product is designed and tested in accordance with international standards.
• The use of this product is limited to those applications it is designed for.
• Installation, maintenance and repairs of this product are only to be performed by
qualied personnel.
• Incorrect installation or repairs may cause hazardous situations for the user of this
product.
• This product is used in combination with a power source.
• Always switch off power before any maintenance activity.
• This product contains no user-serviceable parts. Consult EVBox or your
distributor for more information. Do not attempt to service or repair the charging
station yourself!
• Make sure that the product is only used under the correct operating conditions.
• Make sure that the main power is disconnected before storing or transporting
this product.
• The adaptors or conversion adaptors are not allowed to be used.
• Cord extension sets are not allowed to be used.
• Make sure that the power line to the wall dock is installed on a dedicated
circuit breaker (MCB) on your service panel. The installation must incorporate
an adequate residual-current device (RCD). The MCB must be in line with
the capacity of the Elvi charging cable used (3.7, 7.4, 11, 22 kW). In case the
amperage rating of the charging cable is different than the amperage rating
of the (MCB), the installer/user must change the station settings in the mobile
station management application and/or backend portal account as provided by
the operator or service provider for this product.
The installing party must always ensure that the charging station is installed according
to the local regulations. The installation settings of the service panel must always be
adjusted by a qualied electrician.
EVBox is not responsible for any damage that occurs if this product is transported in a
different packaging than the packaging in which the product was originally supplied.
Store this product in a dry environment; the storage temperature must
be between -25 °C and +60 °C.
EVBox strives to manufacture products of the highest quality. EVBox products
bear the CE certication and are compliant with the essential requirements of
EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.
More details can be found at evbox.com or in this installation manual.
EVBox products are sold with a limited warranty described at
evbox.com/general-terms-conditions.
Safety precautions
2
EN

Components
& features
Card reader
This is the area where you scan your charge card
or key fob. Elvi reads the data from your card to
start or stop a charging session.
Operating system
Elvi is connected via a
built-in dual band WiFi connection or via an
optional UMTS modem.
Start and stop your charging session with your
charge card, key fob or remotely via the app.
1
2
3
4
Housing
Elvi consists of a wall dock, a charging station
and a charging cable.
Elvi is designed with rugged, high-impact
strength plastics that make its housing durable,
robust, weather-resistant and wear-resistant.
Socket
Elvi with a socket offers you the opportunity to
make use of your own charging cable.
The socket is standard, Type 2 with optional
integrated shutter system.
3
1
2
3
4
Product Classication
• EV Supply Equipment connected to AC supply network
• Permanently connected
• AC EV Supply Equipment
• Outdoor use
• Equipment for locations with non-restricted access
• Stationary equipment, mounted on walls, poles or equivalent means: surface mounted
• Class I Equipment
• Mode 3 EVSE
• Operating temperature range: -25°C to 50°C
• Enclosure ratings: IP55, IK10

Components
Wall dock StationKeys
4
Dimensions
(in mm)
219 186
328
EN

Activate Elvi
1
Download your mobile Elvi station management application from the location provided
by your operator or service provider. For more details, contact your operator or service
provider.
2
Log in to your account in the app.
If you don’t have an account yet, create a new account in the app.
Register Elvi in the app by adding its station ID and security code.
Find the station ID on the back of your Elvi or in the supplied folder inside the Elvi
packaging.
Find the security code in the supplied folder inside the Elvi packaging.
Find the charge card in the supplied folder inside Elvi packaging. Alternatively, a charge
card can be sent to you separately by mail (this depends on your operator or service
provider). For more details, contact your operator or service provider.
3
Follow the steps in the app to connect Elvi.
Note: The charging station operates with a Wi-Fi or cellular connection (optional). Elvi will
always search for Wi-Fi but it will choose the cellular connection (optional) when Wi-Fi is
not found.
Note: For Wi-Fi only model, the optional cellular connection is not available. You can see
the specic model type of your device on the packaging box.
4
Activate your charge card in the mobile station management application and/or backend
portal account as provided by the operator or service provider for this product.
If you have a key fob, this needs to be registered separately from your charge card. Your
charge card and key fob have separate ID numbers.
Your charge card/key fob tracks and registers all your charging sessions in your mobile
station management application and/or backend portal account as provided by the
operator or service provider of this product.
Need more help?
If you need assistance with setting up Elvi or your mobile station management application
and/or backend portal account contact your operator or service provider of this product
for further support.
Start Stop
5
EN

6
EN
Charge with Elvi
Start charging
1. Plug your charging cable into Elvi.
2. To start and stop a charging session, you can use a registered charge card, key
fob, or your mobile Elvi station management application.
3. In case of charge card activation, hold your charge card (RFID Card) in front of
the reader, marked with icon.
4. Elvi reacts with a beep. This means that your card is being authorized.
5. The Elvi LED ring turns blue when it starts charging.
Stop charging
1. In case of charge card activation, hold your charge card (RFID Card) in front of
the reader, marked with icon.
2. Elvi reacts with a beep. This means that your charge card/key fob is being
authorized. The Elvi LED ring turns green when it stops charging.
3. Unplug your charging cable from Elvi and place it back into your car.
Alternatively, you can unplug your charging cable from Elvi directly and end
your session.
What you see What it means What to do
LED ring off
or green
Elvi is ready for use. Plug the charging cable into Elvi.
LED ring
green, ashing
Your charge card is being
veried.
Wait until LED ring turns blue.
LED ring
yellow
The car is fully charged. Unplug the charging cable from Elvi and place it
back into your car.
LED ring
yellow, ashing
Charging session is in queue
(applicable in the Smart
Charging environment only).
When power becomes available, charging will
start or resume, and the LED ring will turn blue.
LED ring
blue
Elvi is charging the car. The car is charging.
LED ring
red
Elvi is experiencing
an error.
Check the troubleshooting chapter in this manual
for solutions. If this does not solve the issue, con-
tact your installer or supplier of Elvi, or write us at
[email protected].
LED ring
red, ashing
Your charge card is not
authorized to charge.
Contact your charge card service
operator.

7
EN
Remove station
Tools you need to remove the station
Warning: Risk of electric shock.
Before removing the charging station from the wall
dock, make sure that the power line you’re using is
switched off on your service panel. The LED ring of the
charging plug must be off.
1
Take out the keys from the folder in the box.
Insert the keys into the slots in the bottom of the wall
dock. This releases the snap-t connection of the
charging station to the wall dock. Make sure to push
them in until they only stick out approx. 50 mm and
cannot be pushed in any further.
Now you can remove your charging station from the
wall dock. Pull the charging station away from the wall
dock in a straight line.
Important: Do not twist or skew the charging station,
as that might damage the station’s snap ts and/or
connectors.
Be aware that the charging station is still xed on the
connector (socket) of the wall dock and it requires
some force to pull it off.
Take out the keys from Elvi wall dock.
CLICK

8
Troubleshooting
Problem Possible cause Solution
Charging
station
does not react
No power to charging
station
• Check that the residual-current
device and circuit breaker on
the service panel are on (check
by user).
• Check that the supply cable
entering the charging station
is live. The LED ring should
be on.
• Turn the charging station off.
Turn it on again after
20 seconds by ipping the
circuit breaker or main switch
to Elvi.
Residual-current
device prevents
charging.
LED ring ashes
red 10x.
• Grounding error in the
charging station
• Special ground
resistance needed for
the vehicle
• Fault in the vehicle
or defective charging
cable
Contact your service technician for
inspection and solution.
There are no user-serviceable parts.
LED ring
lights up red
constantly
Grounding fault Check whether your electrical
installation is properly grounded.
Contact your service technician in
case of doubt and for solving the
local grounding situation.
See next page for more troubleshooting instructions.
All installation works need to be done by a qualied electrician.
EN

Problem Possible cause Solution
LED ring
lights up
yellow
constantly
• Vehicle is on a timer
• Vehicle is fully charged
• Grounding resistance
is too high (with spe-
cic vehicles,
this must be
< 50 Ohm)
• Check that the charging cable
plug is inserted into Elvi properly
(check by user).
• Change the setting of the timer in
the vehicle (check by user).
• Replace the charging cable
(user-serviceable).
• Check that the ground resistance
is correct (grounding
measurement by electrician).
Red LED
starts ashing
immediately
after the card is
held against the
reader
• Charge card is not
authorized for
charging at this
charging station
• There is no
communication
with the
mobile station man-
agement application
app.
• Check that the charge card is
registered correctly (check by
user).
• Check the settings of your
charging station in the
mobile station management
application and/or backend
portal account as provided by the
operator or service provider for
this product. For further details,
contact your operator or service
provider.
• Check that there is proper Wi-Fi
reception where Elvi is installed
(check by user).
• Reboot your Wi-Fi network rst.
Then reboot Elvi, and check the
Wi-Fi reception (check by user).
• Check in the mobile station
management application that
your Wi-Fi network is properly
connected to Elvi.
Reconnect again.
(check by user)
• If your Elvi is equipped with the
optional UMTS module, check
that Elvi is in contact with the
local cellular network and that it
has proper reception. (check by
charging point operator)
Troubleshooting
9
EN

10
Warranty
1 EVBox warrants to Customer on delivery and for a period of three (3) years thereafter that
the Products are free from material defects in material and workmanship and conform in all
material aspects with the specications as explicitly listed in the Documentation, except for
charging cables, their connectors and software, for which the warranty is limited to three (3)
months from delivery. Except as stated in this clause 1, EVBox provides no warranties of any
kind in respect of the Products.
2 Subject to clause 3, EVBox shall, at its option, repair or replace defective Products, or
refund the price of defective Products if:
(a) Customer gives notice in writing during the warranty period within a period of fourteen
(14) days after the Customer has discovered or should reasonably have discovered that some
or all of the Products do not comply with the warranty as set out in clause 1;
(b) Customer returns such Products to EVBox (at the location specied by EVBox) at
Customer’s cost and following the RMA (return merchandise authorization) instructions from
EVBox, if the nature of the Product allows such return; and
(c) EVBox is given a reasonable opportunity of examining such Products and provided by
Customer with all information it may reasonably require to proceed to such examination.
With respect to repair, EVBox is entitled to apply problem-avoiding restrictions and/or
Workarounds.
3 EVBox shall not be liable for the Products’ failure to comply with the warranty in clause 1 if:
(a) Customer makes any further use of such Products after giving a notice in accordance with
or failed to provide notication within fourteen (14) days as set out in clause 2;
(b) The Error arises because Customer failed to follow EVBox’s oral or written instructions as
to the storage, installation, commissioning, use or maintenance of the Products or (if there
are none) good trade practice (such as but not limited to use of the Products with parts,
accessories or software not provided or approved by EVBox);
(c) The Error arises as a result of EVBox following any customisation or Product specication
supplied by Customer;
(d) Repairs or other interventions on the Products are performed by persons not trained
for this purpose, against EVBox’s oral or written instructions, or with parts not supplied or
approved by EVBox; or
(e) The Error arises as a result of fair wear and tear, wilful damage or negligence by Customer
and/or a third party, or abnormal working conditions (such as but not limited to damages
resulting from vandalism, animals, high-pressure cleaners, or Error in connected vehicles).
4 In all cases, the following are excluded from the coverage of the warranty:
(a) Travel costs and labour costs of repair, including time spent on preliminary work or on
disassembly and reassembly, if the repair of the Products is to take place at the installation
site due to the nature of the Products;
(b) Cleaning, routine maintenance and preventative maintenance operations of the Products
as dened in the Documentation, as well as the supply of products necessary for these
operations;
(c) Restarting operations after the Product has been secured, for example by circuit breakers,
ground fault circuit interrupters (GFCIs), fuses or emergency stops; and
(d) In general, all operations on site, especially if no parts need to be replaced.
5 The Agreement shall apply to any repaired or replacement Products supplied by EVBox.
This warranty statement is subject to change.
Please refer to evbox.com/general-terms-conditions for the latest version.
EN

EVBox B.V.,
NL registration KvK 32165082_000018683428
Fred. Roeskestraat 115, 1076 EE Amsterdam, The Netherlands
declares under its’ sole responsibility that the following products:
• Article series E3321-XX50X: EVBox Charging station, 3-phase 32 A with socket

provided that they are installed, maintained and used in the applications for which they
were designed, in accordance with professional practices, relevant installation standards
and manufacturer’s instructions for use and installation, are CE certied and comply with
the essential requirements of EMC Directive 2014/30/EU and Low Voltage Directive
2014/35/EU in accordance with the following standards:
• EN/IEC 61851-1 (2010)
• EN/IEC 61851-21-2 (2018)
• EN/IEC 61000-32 (2014)
• EN/IEC 61000-3-3 (2013)
• EN 301 489-1 V2.2.0
• EN 301 489-3 V2.1.1
• EN 301 489-17 V3.2.0
• EN 301 489-52 V1.1.0
• EN 301 908-1 V11.1.1
• EN 300 330 V2.1.1
• EN 300 328 V2.1.1
• EN 301 893 V2.1.1
• EN 300 220-1 V3.1.1
• EN 300 220-2 V3.1.1
Amsterdam, April 12th 2019
Arjan van Rooijen
Chief Technical Ofcer
11
Declaration
of conformity
EN

12
The present document is drawn up by way of information only and does not constitute an offer binding
upon EVBox. EVBox has compiled the contents of this document to the best of its knowledge.
No express or implied warranty is given for the completeness, accuracy, reliability or tness for particular
purpose of its content and the products and services presented therein. Specications and performance
data contain average values within existing specication tolerances and are subject to change without
prior notice. Prior to ordering, always contact EVBox for the latest information and specication. EVBox
explicitly rejects any liability for any direct or indirect damage, in the broadest sense, arising from or
related to the use and/or interpretation of this document. EVBIM_042019 © EVBox B.V.
EVBox strives to manufacture products of the highest quality. EVBox products are fully CE certied and
compliant with the essential requirements of EMC Directive 2014/30/EU and Low Voltage Directive
2014/35/EU. More details can be found at evbox.com or in this installation manual. EVBox products are
sold with a limited warranty described at evbox.com/general-terms-conditions.
© 2019 EVBox B.V. All rights reserved. Elvi®, EVBox® and the EVBox logo are trademarks or registered
trademarks of EVBox B.V. in the EU and in other countries.
EVBox B.V.
Fred. Roeskestraat 115,
1076 EE Amsterdam
[email protected]
evbox.com
EN

13

Manuel d’utilisation
Elvi avec
socle de prise
FR
14

Table des matières 15
Consignes de sécurité 16
Composants & caractéristiques 17
Activer Elvi 19
Recharger avec Elvi 20
Retirez la borne 21
Dépannage 22
Garantie 24
Déclaration de conformité 25
Table des matières
FR
15

Attention : Risque de choc électrique.
• Veuillez lire attentivement les documents fournis an de prendre connaissance de
toutes les consignes et normes de sécurité avant d’utiliser ce produit.
• Ce produit a été conçu et testé conformément aux standards internationaux.
• L’utilisation de ce produit se limite aux applications pour lesquelles il a été conçu.
• L’installation, la maintenance et la réparation de ce produit doivent être
effectuées uniquement par un personnel qualié.
• Une installation ou des réparations incorrectes peuvent entrainer des situations
dangereuses pour l’utilisateur de ce produit.
• Ce produit est utilisé en combinaison avec une source d’alimentation.
• Coupez toujours l’alimentation électrique avant toute activité de maintenance.
• Aucune pièce contenue dans ce produit ne peut être réparée par l'utilisateur.
Consultez EVBox ou votre distributeur pour plus d’informations. Ne tentez pas
de dépanner ou réparer la borne de recharge vous-même !
• Assurez-vous que le produit est utilisé uniquement dans les conditions de
fonctionnement correctes.
• Assurez-vous que le courant principal est déconnecté avant de ranger ou de
transporter ce produit.
• Les adaptateurs ne sont pas autorisés.
• Les cordon de extensions ne sont pas autorisées.
• La ligne électrique alimentant Elvi doit être protégée par un interrupteur
différentiel et un disjoncteur adéquats, installés au tableau électrique et réservés
à votre borne de recharge. Ces protections doivent correspondre à la capacité
du câble de recharge (3,7 - 7,4 - 11 - 22kW). Dans le cas où la valeur d’ampérage
du câble de recharge est différente de la valeur d’ampérage du dispositif de
protection appliqué, l’installateur/utilisateur doit changer les paramètres de la
borne dans l’application mobile de gestion.
La personne chargée de l’installation doit toujours s’assurer que la borne est
installée conformément aux réglementations locales. Le choix des protections et
leur installation au tableau électrique notamment doivent toujours être faits par un
électricien qualié.
EVBox ne saurait être tenu responsable d’éventuels dommages si ce produit est
transporté dans un conditionnement différent de celui dans lequel le produit a été
fourni à l’origine. Conservez ce produit dans un environnement sec ; la température de
stockage doit être située entre –25°C et +60°C.
EVBox met tout en œuvre pour fournir des produits de la plus grande qualité.
Les produits EVBox portent la certication CE et sont conformes aux exigences
essentielles de la Directive CEM 2014/30/EU et de la Directive Basse Tension 2014/35/
EU. De plus amples détails sont disponibles sur evbox.com ou dans ce manuel
d’installation. Les produits EVBox sont vendus avec une garantie limitée détaillée sur
evbox.com/general-terms-conditions.
Consignes de sécurité
FR
16

Composants
& caractéristiques
Socle de prise
Avec Elvi, vous avez la possibilité d’utiliser votre
propre câble de recharge.
Le socle de prise est standard, de Type 2 avec
système intégré d’obturateurs (en option dans
les pays autres que la France).
Lecteur de carte
Il s’agit de la zone dans laquelle vous passez
votre carte ou porte-clés de recharge . Elvi lit
les données de votre carte an de démarrer ou
d’arrêter une session de recharge.
Le système d’exploitation
Elvi est connectée via une
connexion Wi-Fi bi-bande intégrée ou via un
modem UMTS optionnel.
Démarrez et arrêtez votre session de recharge à
l’aide de votre carte ou porte-clés de recharge,
ou à distance via l’application mobile.
1
2
3
4
Boîtier
Elvi se compose d’un socle mural, d’une borne
de recharge, et d’un câble de recharge.
Elvi est conçue en plastique solide et durable
qui rend son boîtier robuste et résistant aux
intempéries et à l’usure.
1
2
3
4
Classication du produit
• système d’alimentation pour VE raccordé au réseau d’alimentation à courant alternatif
• relié en permanence
• système d’alimentation à courant alternatif pour VE
• utilisation à l’extérieur
• équipements pour des zones d’accès non limité
• matériel stationnaire, montage mural, poteaux ou positions équivalentes: monté en surface
• matériel de classe I
• Mode 3 VE
• gamme de température de fonctionnement: -25°C à 50°C
• Indice de protection: IP55, IK10
17