EVBox Elvi User manual

1
user manual
(NL)
(FR)
(DE)
(ES)
(IT)
(PT)
(SV)
(NO)
(DK)
Elvi
gebruikshandleiding
manuel d’utilisation
betriebsanleitung
manual del usuario
manuale d’uso
manual de instruções
användarmanual
brukerhåndbok
brugermanual

2
I’m home!
Let’s get started.

3
user manual
(NL)
(FR)
(DE)
(ES)
(IT)
(PT)
(SV)
(NO)
(DK)
Elvi
gebruikshandleiding
manuel d’utilisation
betriebsanleitung
manual del usuario
manuale d’uso
manual de instruções
användarmanual
brukerhåndbok
brugermanual

4
Contents
Contents 4
Safety precautions 6
Meet Elvi 7
Activate Elvi 8
Charge with Elvi 9
Change charging cable 10
Troubleshooting 12
Warranty 14
Declaration of conformity 15
Veiligheidsmaatregelen 20
Ontmoet Elvi 21
Activeer Elvi 22
Laad met Elvi 23
Vervang laadkabel 24
Storingen en oplossingen 26
Garantie 28
Conformiteitsverklaring 29
Consignes de sécurité 34
Voici Elvi 35
Activer Elvi 36
Recharger avec Elvi 37
Changer le câble de recharge 38
Dépannage 40
Garantie 42
Déclaration de conformité 43
Sicherheitsvorschriften 48
Elvi kennenlernen 49
Elvi aktivieren 50
Laden mit Elvi 51
Ladekabel wechseln 52
Fehlerbehebung 54
Garantie 56
Konformitätserklärung 57
Instrucciones de seguridad 62
Conozca a Elvi 63
Active Elvi 64
Recargue con Elvi 65
Cambie el cable de recarga 66
Solución de problemas 68
Garantía 70
Declaración de conformidad 71
Misure di sicurezza 76
Incontra Elvi 77
Attivazione di Elvi 78
Ricarica con Elvi 79
Sostituzione del cavo di ricarica 80
Risoluzione dei problemi 82
Garanzia 84
Dichiarazione di conformità 85
EN
NL
FR
DE
ES
IT

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Medidas de segurança 90
Conheça o Elvi 91
Ativar o Elvi 92
Carregar com o Elvi 93
Mude o cabo de carregamento 94
Resolução de problemas 96
Garantia 98
Declaração de conformidade 99
Säkerhetsåtgärder 104
Möt Elvi 105
Aktivera Elvi 106
Ladda med Elvi 107
Byt laddkabeln 108
Felsökning 110
Garanti 112
Tillverkardeklaration 113
Sikkerhetstiltak 118
Møt Elvi 119
Aktiver Elvi 120
Lade med Elvi 121
Bytt ladekabel 122
Feilsøking 124
Garanti 126
Konformitetserklæring 127
Sikkerheds-foranstaltninger 132
Komponenter & funktioner 133
Aktivér Elvi 134
Oplad med Elvi 135
Skift ladekabel 136
Fejlnding 138
Garanti 140
Overensstemmelseserklæring 141
PT
SV
NO
DK

6
Warning: Risk of electric shock.
• Read the supplied documentation carefully to familiarize yourself with all safety
instructions and regulations before using this product.
• This product is designed and tested in accordance with international standards.
• The use of this product is limited to those applications it is designed for.
• Installation, maintenance and repairs of this product are only to be performed by
qualied personnel.
• Incorrect installation or repairs may cause hazardous situations for the user of this
product.
• This product is used in combination with a power source.
• Always switch off power before any maintenance activity.
• This product contains no user-serviceable parts. Consult EVBox or your
distributor for more information. Do not attempt to service or repair the charging
station yourself!
• Make sure that the product is only used under the correct operating conditions.
• Make sure that the main power is disconnected before storing or transporting
this product.
• Make sure that the power line to Elvi is installed on a dedicated circuit breaker
(MCB) on your service panel. The installation must incorporate an adequate
residual-current device (RCD). The MCB must be in line with the capacity of the
charging cable (3.7, 7.4, 11, 22 kW). In case the amperage rating of the charging
cable is different than the amperage rating of the (MCB), the installer/user must
change the station settings in the mobile app and/or web platform for station
management as provided by the operator or service provider for this product.
The installing party must always ensure that the charging station is installed according
to the local regulations. The installation settings of the service panel must always be
adjusted by a qualied electrician.
EVBox is not responsible for any damage that occurs if this product is transported in a
different packaging than the packaging in which the product was originally supplied.
Store this product in a dry environment; the storage temperature must
be between -25 °C and +60 °C.
EVBox strives to manufacture products of the highest quality. EVBox products
bear the CE certication and are compliant with the essential requirements of
EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.
More details can be found at evbox.com or in this installation manual.
EVBox products are sold with a limited warranty described at
evbox.com/general-terms-conditions.
Safety precautions
EN

7
Meet Elvi
Charging cable & cable dock
The Elvi charging cable is
compatible with all types
of electric vehicles that can
handle capacities from 3.7 kW
up to 22 kW.
The cable dock (sold sepa-
rately, part. No. 290135) se-
cures the cable in its position
when Elvi is not in use.
Note: Make sure to select a
charging cable/plug that is
compatible with your car.
Card reader
This is the area where you
scan your charge card or key
fob. Elvi reads the data from
your card to start or stop a
charging session.
Operating system
Elvi is connected via a
built-in dual band Wi-Fi
connection or via an option-
al UMTS-modem.
Start and stop your charging
session with your charge
card, key fob or remotely
via the app.
1
12
2
3
3
4
4
5
5
Housing
Elvi consists of a wall dock,
a charging station and a
charging cable.
Elvi is designed with rugged,
high-impact strength plastics
that make its housing durable,
robust, weather-resistant and
wear-resistant.
LED indicator
EVBox is the innovator
behind the LED ring.
This smart status indicator
helps you understand what
Elvi is doing at all times.
EN

8
Activate Elvi
1
Download the mobile app for station management from your app store.
The app is available on both Android and iOS.
2
Log in to your account in the app.
If you don’t have an account yet, create a new account in the app.
Register Elvi in the app by adding its station ID and security code.
Find the station ID on the back of your Elvi or in the supplied instructions folder inside the Elvi
box.
Find the security code in the supplied instructions folder inside the Elvi box.
Find the charge card in the supplied instructions folder inside the Elvi box.
3
Follow the steps in the app to connect Elvi.
Note: The charging station operates with a Wi-Fi or cellular connection. Elvi will always search
for Wi-Fi but it will choose the cellular connection when Wi-Fi is not found.
4
Activate your charge card in the mobile app for station management.
If you have a key fob, this needs to be registered separately from your charge card in the app.
Your charge card and key fob have separate ID numbers.
Your charge card/key fob tracks and registers all your charging sessions in your mobile app for
station management and/or backend portal account as provided by the operator or service
provider of this product.
Need more help?
If you need assistance with setting up Elvi, your mobile station management application and/
or backend portal account, please contact your operator or service provider of this product for
further support.
Start Stop
EN

9
EN
Charge with Elvi
Start charging
1. Plug the Elvi charging cable into your car.
• If you’re using a cable dock (optional) and a Type 1 cable, press the release button on
the cable plug, then release the cable from the dock, and plug the cable into your car.
• If you’re using a cable dock (optional) and a Type 2 cable, press the release button on
the cable dock, then release the cable from the dock, and plug the cable into your car.
2. To start or stop a charging session, you can use a registered charge card, key fob or your
mobile app for station management.
3. Hold your charge card (RFID card) in front of the reader where it’s marked with a icon.
4. Elvi reacts with a beep. This means that your card is being authorized.
5. The Elvi LED ring turns blue when it starts charging.
Stop charging
1. Hold your charge card (RFID card) in front of the reader where it’s marked with a icon.
2. Elvi reacts with a beep. This means that your charge card/key fob is being authorized. The
Elvi LED ring turns green when it stops charging.
3. Unplug the Elvi charging cable from your car and place it back into Elvi’s cable holder.
Alternatively, you can unplug your charging cable from your car directly and end your
session.
What you see What it means What to do
LED ring off
or green Elvi is ready for use. Plug Elvi charging cable into the car.
LED ring
green, ashing
Your charge card is being
veried.
Wait until LED ring turns blue.
LED ring
yellow The car is fully charged. Unplug Elvi charging cable from the car and place the cable back into Elvi cable holder.
LED ring
yellow, ashing
Charging session is in queue
(applicable in the Smart
Charging environment only).
When power becomes available, charging will
start or resume, and the LED ring will turn blue.
LED ring
blue Elvi is charging the car. The car is charging.
LED ring
red Elvi is experiencing an error. Check the troubleshooting chapter in this manual for solutions. If this does not solve the issue, con-
tact your installer or supplier of Elvi, or write us at
[email protected].
LED ring
red, ashing
Your charge card is not
authorized to charge. Contact your charge card service operator.

10
Change charging cable
Warning: Risk of electric shock.
Before changing the charging cable, make sure that
the power line you’re using is switched off on your
service panel. The LED ring of the charging plug must
be off.
1
Take out the keys from the folder in the box.
Insert the keys into the slots in the bottom of the wall
dock. This releases the snap-t connection of the
charging station to the wall dock. Make sure to push
them in until they only stick out approx. 50 mm and
cannot be pushed in any further.
Now you can remove your charging station from the
wall dock. Pull the charging station away from the wall
dock in a straight line.
Important: Do not twist or skew the charging station,
as that might damage the station’s snap ts and/or
connectors. Be aware that the charging station is still
xed on the connector (socket) of the wall dock and it
requires some force to pull it off.
Take out the keys from Elvi wall dock.
2
Turn the charging station around and place the front
face of the station on a soft and stable surface.
Untighten the bolt in the back with the supplied Torx
T30 bit and take the bolt out.
3
Place the station on its side and unplug the old cable
out of the charging station.
It is best to store the old cable in its original
packaging.
Tools you need to change the cable
Bit T30
EN

11
EN
Change charging cable
4
Take the charging cable out of the box.
Check that the rubber sealing ring on the charging plug is in
place and not twisted. This is to ensure that the proper IP code
(protection class) is met.
Place the charging station on its side and then plug the
charging cable into the station.
5
Turn the station around and place the front face of the station
on a soft and stable surface.
Insert the bolt and tighten it rmly with the supplied Torx T30
bit.
6
Reconrm that the cable bolt is tightened properly.
Check again that the charging cable is connected rmly to the
station.
Warning: double check that the charging cable plug is properly
secured into the station with the bolt.
7
Align the station to the wall dock and the connectors and press until you hear a clicking
sound. Keep a straight line while mounting the station. To ensure that the connection is fully
secured, press rmly on all four corners and check that there is no air gap between the wall
dock and the station.
8
When upgrading your charging cable to a version that is suitable for higher power
application, make sure that the applied RCD and MCB in the service panel are in line with
local regulations, and are also adequate for the type of charging cable installed and the
amount of power Elvi can supply (3.7, 7.4, 11 or 22 kW).
Check with your installer whether the selected output power from your Elvi can be supported
by your local electrical installation. The setting of your maximum available amperage in the
mobile app and/or web platform for station management may need to be adjusted to the
new situation.
CLICK

12
EN
Troubleshooting
Problem Possible cause Solution
Charging
station
does not react
No power to charging
station • Check that the residual-current device and circuit breaker on
the service panel are on (check
by user).
• Check that the supply cable
entering the charging station
is live. The LED ring should
be on.
• Turn the charging station off.
Turn it on again after
20 seconds by ipping the
circuit breaker or main switch
to Elvi.
Residual-current
device prevents
charging.
LED ring ashes
red 10x.
• Grounding error in the
charging station
• Special ground
resistance needed for
the vehicle
• Fault in the vehicle
or defective charging
cable
Contact your service technician for
inspection and solution.
There are no user-serviceable parts.
LED ring
lights up red
constantly
Grounding fault Check whether your electrical
installation is properly grounded.
Contact your service technician in
case of doubt and for solving the
local grounding situation.
See next page for more troubleshooting instructions.

13
EN
Problem Possible cause Solution
LED ring
lights up
yellow
constantly
• Vehicle is on a timer
• Vehicle is fully charged
• Grounding resistance
is too high (with spe-
cic vehicles,
this must be
< 50 Ohm)
• Check that the charging cable
plug is inserted into the
vehicle properly (check by user).
• Change the setting of the timer in
the vehicle (check by user).
• Replace the charging cable
(user-serviceable).
• Check that the ground resistance
is correct (grounding
measurement by electrician).
Red LED
starts ashing
immediately
after the card is
held against the
reader
• Charge card is not
authorized for
charging at this
charging station
• There is no
communication
with the
mobile app for station
management.
• Check that the charge card is reg-
istered correctly (check by user).
• Check the settings of your
charging station in the
mobile app and/or web platform
for station managementas provid-
ed by the operator or service pro-
vider for this product. For further
details, contact your operator or
service provider.
• Check that there is proper Wi-Fi
reception where Elvi is installed
(check by user).
• Reboot your Wi-Fi network rst.
Then reboot Elvi and check the
Wi-Fi reception (check by user).
• Check in the mobile app for sta-
tion management that your Wi-Fi
network is properly connected
to Elvi.
Reconnect again.
(check by user)
• If your Elvi is equipped with the
optional UMTS module, check
that Elvi is in contact with the
local cellular network and that it
has proper reception (check by
charging point operator).
Troubleshooting

14
EN
Warranty
1 EVBox warrants to Customer on delivery and for a period of three (3) years thereafter that the
Products are free from material defects in material and workmanship and conform in all material
aspects with the specications as explicitly listed in the Documentation, except for charging cables,
their connectors and software, for which the warranty is limited to three (3) months from delivery.
Except as stated in this clause 1, EVBox provides no warranties of any kind in respect of the Products.
2 Subject to clause 3, EVBox shall, at its option, repair or replace defective Products, or refund the
price of defective Products if:
(a) Customer gives notice in writing during the warranty period within a period of fourteen (14) days
after the Customer has discovered or should reasonably have discovered that some or all of the
Products do not comply with the warranty as set out in clause 1;
(b) Customer returns such Products to EVBox (at the location specied by EVBox) at Customer’s cost
and following the RMA (return merchandise authorization) instructions from EVBox, if the nature of
the Product allows such return; and
(c) EVBox is given a reasonable opportunity of examining such Products and provided by Customer
with all information it may reasonably require to proceed to such examination.
With respect to repair, EVBox is entitled to apply problem avoiding restrictions and/or Workarounds.
3 EVBox shall not be liable for the Products’ failure to comply with the warranty in clause 1 if:
(a) Customer makes any further use of such Products after giving a notice in accordance with or failed
to provide notication within fourteen (14) days as set out in clause 2;
(b) The Error arises because Customer failed to follow EVBox’s oral or written instructions as to the
storage, installation, commissioning, use or maintenance of the Products or (if there are none) good
trade practice (such as but not limited to use of the Products with parts, accessories or software not
provided or approved by EVBox);
(c) The Error arises as a result of EVBox following any customisation or Product specication supplied
by Customer;
(d) Repairs or other interventions on the Products are performed by persons not trained for this
purpose, against EVBox’s oral or written instructions, or with parts not supplied or approved by
EVBox; or
(e) The Error arises as a result of fair wear and tear, wilful damage or negligence by Customer and/
or a third party, or abnormal working conditions (such as but not limited to damages resulting from
vandalism, animals, high-pressure cleaners, or Error in connected vehicles).
4 In all cases, the following are excluded from the coverage of the warranty:
(a) Travel costs and labour costs of repair, including time spent on preliminary work or on disassembly
and reassembly, if the repair of the Products is to take place at the installation site due to the nature
of the Products;
(b) Cleaning, routine maintenance and preventative maintenance operations of the Products as
dened in the Documentation, as well as the supply of products necessary for these operations;
(c) Restarting operations after the Product has been secured, for example by circuit breakers, ground
fault circuit interrupters (GFCIs), fuses or emergency stops; and
(d) In general, all operations on site, especially if no parts need to be replaced.
5 The Agreement shall apply to any repaired or replacement Products supplied by EVBox.
This warranty statement is subject to change.
Please refer to evbox.com/general-terms-conditions for the latest version.

15
EN
Declaration of conformity
EVBox B.V.,
NL registration KvK 32165082_000018683428
Fred. Roeskestraat 115, 1076 EE Amsterdam, The Netherlands
declares under its’ sole responsibility that the following products:
• Article series E1160-XX50XX: EVBox Charging station,
1-phase 16 A with charging cable
• Article series E1320-XX50XX: EVBox Charging station,
1-phase 32 A with charging cable
• Article series E3160-XX50XX: EVBox Charging station,
3-phase 16 A with charging cable
• Article series E3320-XX50XX: EVBox Charging station,
3-phase 32 A with charging cable
provided that they are installed, maintained and used in the applications for which they
were designed, in accordance with professional practices, relevant installation standards
and manufacturer’s instructions for use and installation, are CE certied and comply
with the essential requirements of EMC Directive 2014/30/EU, Low Voltage Directive
2014/35/EU and RED Directive 2014/53/EU in accordance with the following standards:
• EN/IEC 61851-1 (2017)
• EN/IEC 61851-21-2 (2018)
• EN/IEC 61000-32 (2014)
• EN/IEC 61000-3-3 (2013)
• EN 301 489-1 V2.2.0
• EN 301 489-3 V2.1.1
• EN 301 489-17 V3.2.0
• EN 301 489-52 V1.1.0
• EN 301 908-1 V11.1.1
• EN 301 511 V12.5.1
• EN 300 330 V2.1.1
• EN 300 328 V2.1.1
• EN 301 893 V2.1.1
• EN 300 220-1 V3.1.1
• EN 300 220-2 V3.1.1
Amsterdam, June 25th 2019
Arjan van Rooijen
Chief Technical Ofcer

16
EN
The present document is drawn up by way of information only and does not constitute an offer binding
upon EVBox. EVBox has compiled the contents of this document to the best of its knowledge. No express
or implied warranty is given for the completeness, accuracy, reliability or tness for particular purpose of
its content and the products and services presented therein. Specications and performance data contain
average values within existing specication tolerances and are subject to change without prior notice.
Prior to ordering, always contact EVBox for the latest information and specication. EVBox explicitly
rejects any liability for any direct or indirect damage, in the broadest sense, arising from or related to the
use and/or interpretation of this document. EVBIM_072019 © EVBox Manufacturing B.V.
EVBox strives to manufacture products of the highest quality. EVBox products are fully CE certied and
compliant with the essential requirements of EMC Directive 2014/30/EU and Low Voltage Directive
2014/35/EU. More details can be found at evbox.com or in this installation manual. EVBox products are
sold with a limited warranty described at evbox.com/general-terms-conditions.
© 2019 EVBox Manufacturing B.V. All rights reserved. Elvi®, EVBox® and the EVBox logo are trademarks
or registered trademarks.
EVBox Manufacturing B.V.
Fred. Roeskestraat 115,
1076 EE Amsterdam
evbox.com/support

17
ENEN
I’m all set!
Let’s charge.

18
Ik ben thuis!
Aan de slag.
NL

19
Gebruikshandleiding
Elvi
NL

20
Waarschuwing: Risico op elektrische schok.
• Lees grondig de meegeleverde documentatie om alle veiligheidsvoorschriften en
-regelgevingen te kennen voordat je dit product gebruikt.
• Dit product is ontworpen en getest in overeenstemming met internationale
normen.
• Het gebruik van dit product is beperkt tot de applicaties waarvoor het is
ontworpen.
• Installatie-onderhoud en reparaties van dit product mogen uitsluitend door
gekwaliceerd personeel worden uitgevoerd.
• Een onjuiste installatie of reparatie van dit product kunnen onveilige situaties
veroorzaken.
• Dit product wordt gebruikt in combinatie met een stroombron.
• Schakel altijd de stroom uit bij elke onderhoudsactiviteit.
• Dit product bevat geen onderdelen voor onderhoud door de gebruiker.
Raadpleeg EVBox of jouw leverancier voor meer informatie. Probeer het
laadstation niet zelf te onderhouden of repareren!
• Zorg ervoor dat het product alleen gebruikt wordt onder de juiste
werkomstandigheden.
• Zorg ervoor dat de hoofdvoeding is losgekoppeld voordat je dit product opbergt
of vervoert.
• Zorg ervoor dat de installatiekabel naar Elvi is geïnstalleerd op een daarvoor
voorziene zekering (MCB) op uw groepenkast. De installatie moet een afdoende
aardlekschakelaar (RCD) bevatten. De MCB moet in overeenstemming zijn met
de capaciteit van de laadkabel (3,7, 7,4, 11, 22 kW). Als de stroomcapaciteit van
de laadkabel anders is dan de stroomcapaciteit de MCB, moet de installateur/
gebruiker de stationsinstellingen wijzigen in de mobiele applicatie voor
laadstationbeheer of in het laadbeheersoftware.
De installerende partij moet er altijd voor zorgen dat het station volgens de
plaatselijke regelgeving wordt geïnstalleerd. Werkzaamheden aan de groepenkast
moeten altijd worden uitgevoerd door een gekwaliceerde elektricien.
EVBox is niet verantwoordelijk voor opgelopen schade als het product is vervoerd in
een andere verpakking dan waarin het product oorspronkelijk is geleverd. Bewaar dit
product in een droge omgeving. De opslagtemperatuur moet
tussen -25 °C en +60 °C liggen.
EVBox streeft ernaar om producten van de hoogste kwaliteit te fabriceren. Producten
van EVBox dragen het CE-certicaat en voldoen aan de eisen van de EMC-richtlijn
2014/30/EU en de laagspanningsrichtlijn 2014/35/EU. Meer details zijn te vinden op
evbox.com of in deze installatiehandleiding. EVBox-producten worden verkocht met
een beperkte garantie die wordt weergegeven op evbox.nl/algemene-voorwaarden.
Veiligheidsmaatregelen
NL